Recent content by alan24

I have the same issue, did you ever find a fix?

You could use personal contact in the Task Flow.

UPDATE Avaya confirmed it is possible, but the new server must have a different hostname & IP address.

If I were to deploy & configure a new IPOCC server, could I have the old server running in the back ground just to run historical reports? Thanks Alan

Resolved Turns out the password is limited to 30 characters, mine had 32.

I'm trying to upload a new cert to IPOCC. But no matter what browser I use I get the following. Unable to retrieve the certificate with the given password. Please upload the certificate with valid password. The cert & the password work everywhere else. I have also tried rebooting the server. Any...

Is it possible to report on the percentage of emails responded to within 2 days? Many thanks Alan

While we are back in the year 2000, when the INDeX was booting you could type CJW followed by w to erase the database. In my head the licenses remained, can anybody confirm this?

Was it NMYSBH? Same as the password.

I know I am going back 20+ years, but can someone remind me of the default username?

Is it an easy job to move an existing Postgre database to another drive? If so, can it be done using pgAdmin 4? Many thanks Alan

Is there a tick box or command in TTrace that will show which agent has what license (agent or supervisor)?

I am trying to reset the admin password. Using PuTTY & the witness account I deleted the account from the postgre database and restarted the cscm service. I was hoping when I tried logging in again, leaving the password blank, it would ask me to change it. It didn't. Should this work, have I...

That worked, thanks again Janni.

Thanks for getting back to me Janni. IPOCC version is 10.1.2.2 I will try creating a new one in Textblock editor.