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Recent content by charlieB

  1. charlieB

    Need help with query to analyse Help Desk Calls

    Thanks for your fast response Michael, I concur with your footnote. At times I suspect it gets down to perception and experience. You may believe you have explained it ok, but to the experienced ones like yourself, you missed the boat ! This is my first venture with the forum so I am not sure...
  2. charlieB

    Need help with query to analyse Help Desk Calls

    I need to create a monthly report and graph which will show the total number of Help Desk calls completed for the monyth. The total number of calls needs to be analysed to show the number of calls which were completed within the due date time established by the priority given to each call, and...
  3. charlieB

    Limiting Range of OpenView

    If you are using UNIX try man netmon and man netmon.noDiscover. Basically the file $OV_CONF/netmon.noDiscover is where you can list IP addresses and subnets to be ignored, if discovered. I'm not sure how NNM (Openview) does this on NT. I would guess that you also create a netmon.noDiscover...
  4. charlieB

    The NNM 6.1 don't receive traps sometimes

    In the alarm browser is the an asterisk

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