Recent content by dufus2506

I believe that if you set 'with cov' to n it will show the VDN. But that will prevent calls from going to voicemail. There's also a special app you can turn on called: (SA8852) - Display VDN Information on Route-To Calls? n/y The special app is usually set to 'n', and it's a global change...

Attendant groups are not the same as ACD groups. There are a lot of features that are tied to attendants that no other system objects use (like LDNs or things like that). Likewise, there are ACD features that do not work on attendants. Yes. You can do what the customer is asking, but you'd...

With SIP, you have to figure out if the client station or the client PBX would check the message storage device for messages. Each device would need to be configured to check the message storage device for the MWI status message. I have no idea how you would do that on the PBX. Depending on...

You MAY encounter problems with faxes transmitted over IP. VoIP tends to break fax messages. Fax machines transmit data faster than the codecs sample, so VoIP wasn't designed to do fax or IP. (If you have an IP connection to a destination, it's assumed you can move the file more efficient ways...

It's a built in feature, so it's not easy. The only way I can figure you can do that would be to limit the number of call appearances to just one. This would "break" the feature, not restrict it. There would still be a "Conf" button on all of the phones. Without secondary call appearances...

You could try setting the hunt group as an auto-available hunt group, (as with IVR equipment). But then aux-work buttons will not work. You would only be able to use login and logout. This can cause problems with agents who are trying to logout when there are calls in queue. Carpe dialem...

LAR Enter the routing-preference for Look Ahead Routing. Following are the causes that trigger LAR: * #3 - No Route to Destination.........................................CV_NRTD * #6 - channel unacceptable............................................CV_CU * #34 - No Circuit or Channel...

Yes, but that's not using the directory feature of One-x Communicator. It's just using display features. The directory feature that you use to look up contacts in One-x really only integrates with Outlook, Active Directory, and Lotus Notes email. If you integrate with both AD, and say...

You probably don't need the adapter. Before I'd buy that, I'd call your Avaya vendor, and ask for a DS1 cable that terminates to an RF-48 connector. You may need a crossover type cable too. Tell them what you're doing with the cable, and they'll send you the correct one. The line coding...

Although I agree that the VTX 1000 is a good choice for a bigger room, it's key feature won't be an advantage. It's sound quality improves only when it's used in a point to point call with another VTX 1000. If you're in a conference bridge, or calling a common speakerphone, it may not be much...

It's not done that way. The One-X directory can connect to your email contacts, and active directory databases. That's it. Carpe dialem! (Seize the line!)

Just write the vector to wait before you queue to the second group. 01 queue-to skill 1st pri m 02 wait-time 30 secs hearing music 03 queue-to skill 2nd pri m 04 wait-time 40 secs hearing music 05 queue-to skill 3rd pri m Carpe dialem! (Seize the line!)

Oh... incidentally, it would be 9 *82 1 npa nxx extn, or 9 *82 npa nxx extn. Carpe dialem! (Seize the line!)

Are you trying to unblock the caller ID at the trunk level or at the station level? If you're trying to unblock caller ID on a trunk call, you would have to make a routing plan change to allow ARS calls that start with *82 to have 10 or 11 digits follow it. Then they system would send the...

Have you tried different bridge services to see if it's the bridge? Look for some free conferencing bridges so you can test without cost. It might just be the service you're using. It could also be associated with your outside line provider. If you have T1's, check them by entering the...