Recent content by europe

If you want to measure seperate what was interfloen yoy should use different VDN's. LAI is old school though, there are more intelligent ways of doing that depending on what CC package you have Reporting wisethere are some options too Please let me know if the information that was provided is...

I know but the right SIMT CMS doc will give you the right procedure. If that one fails we will hav a look from there Please let me know if the information that was provided is helpfull. Edwin Plat A.K.A. Europe

And thelast 10 calls answered in the skill have a weight of 90% in the proprietary algorithm Please let me know if the information that was provided is helpfull. Edwin Plat A.K.A. Europe

or try both agent and station agent is on send CLI to N or R Please let me know if the information that was provided is helpfull. Edwin Plat A.K.A. Europe

sounds like a challenge, what release are you on? Find me on linked in and send me an inmail... Please let me know if the information that was provided is helpfull. Edwin Plat A.K.A. Europe

you would see flow out calls on the DAC Skill Please let me know if the information that was provided is helpfull. Edwin Plat A.K.A. Europe

Let me know if this helped... there are other work arounds (sftp od scp) but we need email contact for that Please let me know if the information that was provided is helpfull. Edwin Plat A.K.A. Europe

I have had issues with this now and then as well. What ypou should do is determine the CMS release you have. Get the right Software Installation, Maintenance and Troubleshooting manual from the support web site. BEWARE... there are major changes between CMS R16, 16.2, 16.3 and 16.4 Follow the...

yep.... will work Please let me know if the information that was provided is helpfull. Edwin Plat A.K.A. Europe

You can service observer VDN's as well. So the coiche for the customer goes to two different VDN's. One will be used for service observe, the other one you do not use.... Please let me know if the information that was provided is helpfull. Edwin Plat A.K.A. Europe

depends.... cms writes teh calls at the end of the call.| So check segstart time and the total duration. if teh call ended after a new interval has started, the call wil be counted in that interval by CMS Please let me know if the information that was provided is helpfull. Edwin Plat A.K.A. Europe

when did you last reboot? A CMS should be rebooted every 3 months Please let me know if the information that was provided is helpfull. Edwin Plat A.K.A. Europe

Hi All, Every now and then I runnin to customers that would like to test the redundancy options of their ESS or LSP, and even S8700 Server Pairs. And lets nnot forget the High Available systems. Now I trust these systems, but these customers invent the most strage test plans. Does anybody out...

Goldwave Please let me know if the information that was provided is helpfull. Edwin Plat A.K.A. Europe

no... can only happen if you mix different sa's on one system... just go ahead... is just like going along with terms of use .... avaya just covering their on ass Please let me know if the information that was provided is helpfull. Edwin Plat A.K.A. Europe