Recent content by FONEGUY

Due to weather related issues , one of my sites enjoyed an extended power outage last Friday . The outage took down the PBX , Call Pilot and Symposium . Since power has been restored , there has been an issue with the AML TSP link , it seems to be bouncing , up for a while , down for a bit ...

We have an Option 81c and had been planning on replacing with Cisco Call Manager as CUCM is now our corporate standard . We recently learned that Corporate is selling our division . We have three remote DC facilities that were already on CUCM , only about 100 phones in total . The division HQ...

BIV343 , thanks for the quick reply . You are probably correct about the VPN client . The VPN is also blocking ADD / multicast functionality . I'll contact my VPN gurus and see if they can fix . Thanks again !

Presently running the 2050 Softphone 4.04.0169 . We have been using these for years and recently noticed a problem calling between the softphones . Due to the virus , all agents are working from home , using VPN . When agent A calls Agent B , neither agent can hear the other . If an...

We recently replaced an Option 81C with Cisco CM , analog devices are connected to VG-310 units . One user is reporting that when calling into a bridge / conference call , the far end is hearing multiple/repeat DTMF tones . User has a Polycom analog phone . So far , we haven't been able to...

After further investigation, it looks like I have a couple of drives that are failing . Hopefully all will be well once the drives are replaced .

We are running AACC 6.2 . I recently tried to activate a new script but I'm seeing errors/problems when I'm assigning the CDN to the new script . The new script activated without any errors , as it's basically a copy on an existing script with a few name changes ,but when I try to associate a...

Thanks . I have found KB4012212 Security Update Only and KB401215 rollup update just have to decide which to install . Our support tech has always said , DON'T MESS WITH IT ! . Unless we had a problem , he saw no need to install any of the Nortel / Avaya PEPS unless they were a critical rollout...

Sorry , we are running AACC 6.3 , Server 2008 R2 SP1 . Do you remember which KB version that you used ? Any idea how long the install takes ? I'm assuming that we shutdown AACC , install the patch , reboot and pray nothing fails ? thanks !

Has anyone installed the MS17-010 WannaCry patch on their Symposium server ? We are running Server 2008 R2 SP1 . Wondering how long this takes and if there are any concerns . THANKS !

Mikeyb123 , We are using the Eckoh system , formally know as Call Guard . What sort of USB device did they provide ? We have the audio appliances installed between the telco and the PBX , the appliances are monitoring all of the local and LD circuits for the entire facility , not just the call...

As part of a PCI Compliance intergration we are being asked to automate the activation of the tokenization process . The PCI system is being installed in an "always off" configuration . To take the ownership of the process activation off the agent ( and to meet PCI compliance ) , we have been...

Does anyone have any experiance intergrating the Eckoh Callguard PCI Compliance system to a Nortel CS1000 ? We have two call centers still running CS1000/Symposium and we are being forced into installing the Eckoh PCI Compliance system . Eckoh doesn't seem to have any expertise in adapting their...

The user has been issued a fresh image on her PC , all is well . We have a history of firewall , malware blockages , I imagine that is the root cause , but received the usual response " nothing was changed " . Thanks to all .

This user is located in our call center , connected to the local network . We have a "custom" build of Windows , IE , etc , this tends to really screw things up .