Recent content by gshadz37

Hoping someone can help, or has had similar issue. When opening any eflow in ebusiness architect or when viewing statistics an error message pops up that says "Unspecified Error". Click OK, keeps coming back. Rebooted the server, no better. No errors in the logs to indicate cause. Just...

I am using Crystal reports 8 and am getting a "The ) is missing" error in this formula - IF ({ApplicationDetail_BE.CALLDETAIL.DEST_GROUP} NOT IN([150,151,155])) AND {ApplicationDetail_BE.CALLDETAIL.DISPOSITION} = 5 THEN 1 ELSE 0 Does anyone see what my mistake might be? Thanks!

Has anyone had any experience with Uniphi Connect 1.2.1.19 and IE9? We're having an issue where after logging in successfully any outside line, supervisor or inside line windows are blank when they open. Have tried compatability mode with no success.

Hello, We're looking to upgrade users to Win7 and IE 8 in the near future. Is there anyone that is running CE/CR 10 with this OS & browser currently? If so, can you let me know if you've experienced any issues? Not able to find any docs pertaining to their compatibility. Thanks, Gary

Does anyone know if it is possible to change the destination of the ACD database backup? To a network location for instance? ACD v9.2 Thanks, Gary

I see your D channels went down on four spans, and you mentioned these agents were on an RSC, could those spans be the point to points from the ACD to your RSC?

If you open ayour browser and enter http://yourACDprimaryIP/CA/default.htm you'll get a login, default is username customer, password = customer. Look for entries pertaining to Carrier loss. Is the teleset up/initialized when they come in, or are they getting a specific error when logging into...

Possibly like this: if ( Sum ({AgentProductivity_Element.DUR_INC}, {AgentProductivity_Element.EXT_NUM}) + Sum ({AgentProductivity_Element.DUR_SIGNON}, {AgentProductivity_Element.EXT_NUM}) ) = 0 then 0 else ( Sum ({AgentProductivity_Element.DUR_INC}...

What version of Aspect are you using? Are your reps using telesets or Uniphi Connect?

In their CoS properties, what do you have set for Wrap-Up on outgoing calls, Yes, No, or Conditional?

The only way would be to set up a CCT that they would #9 transfer to, and set the whisper before selecting the AG.

Hello, I'm looking for a way to add 1 hour to our time formula in the Sign-On/Idle report in CE because the ACD is in CST, and our agent group is in EST. The formula in its current form is: DayTime({AgentSignOnOff_Element.AAC_EVENT.TIME_STAMP}) Has anyone come across this before? Thanks!

SELECT tm.tname as team, cd.orig, us.last_name, us.first_name, cd.dial_digit, COUNT(*) AS calls, SUM(cd.talk_time + cd.hold_time + cd.wrapup_time) AS handle_time FROM calldetail cd, users us, team tm WHERE (cd.orig = us.ext_num) AND (us.team_num = tm.tnum) AND (cd.term_date >=...

Yes, we were looking to be able to reproduce the stats in Director by pulling the data into a web page so that anyone can view it from their desk, via a browser window, could save quite a bit in licensing. My colleague was able to create something with ASP and the x10 database. Not sure...

Have a look into Asterisk