Recent content by Gus63

Ok that was the issue. I had removed the user. Then redirected the DID to make sure the call now went to a different user and calls were happing correctly. Then I rebuilt the user and change the Incoming call route the the user and it works. Thanks Telecomboy

I'll try that and let you all know.

I can't figure out what is going on. R11.0 W/VM Pro If an internal party calls Ext 8556 call goes through the Ext and rings the phone. (Normal operation) When you call the Ext 8556 DID number the call goes direct to the users VM box. I checked forwarding tab NO info in any of the boxes and...

Thanks I'll try that Mike

Hello All, I have a simple question I hope. I want incoming calls to ring the front desk then after 3 rings start ringing other phones and after 3 more rings answer by AA. I have built 3 Hunt groups. H1 has one user in it. H2 has 6 users in it. H3 has one user in it and that user is the...

I have a client running 9.1 software and is using VM Pro. They have a hunt group that has announcements turned on playing at the defaults 10 and 20 seconds. They want the option to give to the callers a chance to press a digit to go to VM for the group. How do I get that to happen? I don't see...

So if I understand correctly. If mobile twinning is active for the user this will forward a collective hunt group call to the cell phone?

Ok I understand why this does not work it is the ring type of the hunt group. It is set to collective. Sounds like an upgrade and mobile twinning. Thanks for your help.

I have a client that has a user that is part of a incoming hunt group. That user is Ext 222 and is moving out of state. They turned on call forwarding and check marked all boxes (except voicemail) entered his cell number. Here is the results: DID rings his cell. Transferred calls to the ext...

I am using SMTP.

I have the client 500 V1 with R9.0 software. They replaced the PC running VM Pro (old XP machine) with a windows7 machine and outlook 2007 on it. I installed the VM pro software and setup VM to Email and tested working. After a few days I got a call saying the email is not working. What I found...

Thanks for setting me straight on that.

Does anyone have a cheat sheet with the steps of upgrading a R5.0.20 500V1 to the current 9.1 platform? I know that some of the software needed to be stepped up as you upgraded. I just don't know the steps like if you are at 5.0 before you load 7.1 you needed to be at 7.0 and so on. Does anyone...

Ok thanks for the input I'll try that next

I'll try it thanks