Recent content by ljclives

We have an extension that when calls are transferred to it it goes directly to their voicemail. The phone is not in DND nor is it configured for forward busy to voicemail. My tech changed extensions and moved it to another port. Same issue. Is there a setting we are missing?

Hi all happy New Year. I have an SL 2100 that rings x111 on incoming calls (POTS lines) and then times out to x111 voicemail after about 5 rings. I put a virtual ringing appearance of x111 on the rest of the digital phones (about 10 total extensions). Here's my dilemma: We added an analog...

Hi all. We are having issues with the voicemail. When trying to access a voicemail box or transfer to it the call drops. When calling into the AA it picks up - no audio. The VMIB all the LED's are solid blue. Memory full LED as well. We do not work Vertical much at all any insight greatly...

I need to set up an extension(s) in the MICS that externally call forward to an external number. No physical phone connected to the port. Is this possible?

Thats awesome curlycord. It will work with any version CP? Never have done it do you have a quick link to the backup/restore procedure? Thanks!

Thanks Allworxguy. Any leads where to get a reasonably priced CD? Havent had a lot of success online

Good morning all. I need to backup a call pilot 150. I believe it is 3.1 but I will confirm. Do I need the CD doc and client and does it have to be 3.1 or can it be a lower version? I do not have a CD where is a reasonable place do get it or is there another way to do a backup? Thanks in advance

Great info curlycord!

I had my customers mixed up and was not on site so hre is the info: BCM 450 R1 (They will not be upgrading they are replacing early 2019) Only 443 has the issue and yes mbox 443 is Ext 443. My tech was on site I had him delete the mbox. Calls from AA get 'Invalid extension' prompt. He rebuilt...

I have an extension x443 T7316E that if you call it internally it rings and the user can answer calls. If someone calls their office number it hits the AA. If you dial 443 it does not ring and goes directly to their vmail. Any ideas? Thanks in advance for the support!

Customer called me yesterday and said the 'Update' soft key has been on their phone for the last week and wont go away. Any idea how to get rid of it?

I have a DID set to ring one extension. Customer is complaining that it goes to the AA after only 3 rings. How do I bump that up to 5 or 6 rings? Thanks in advance

I have a m7208 extension that when they have a new message it does not display 'Message for you'. I check programming and 'Message Waiting' was indeed set to yes. I tried another phone it did not fix. I deleted the mailbox and rebuilt still not working. Anyone ever see this and any suggestions?

I have a BCM 450 on customer network and I did have element manager installed on a PC it is no longer there. I hit the IP address in IE but it did not allow me to install. Java issue? We installed the latest version of Java still could not install it. any suggestions? Probably the best option...

I prefer Ultra HD 4k TV's