Recent content by netcon1

S.O.L. The A355 adaptor has diodes and circuitry within it to communicate with the Processor. Second best thing is to plug a console into the first port on the switch to program what you need. A355 adaptors are cheap. SHould be able to get one off the net or an Avaya Business partner. Netcon1

Perhaps these are fax calls to main number instead of the fax number. This week we had an instance where a company in Vancouver was faxing our call centre's 800 number. the duration of the call was 56 seconds and the fax was a broadcast that dialed repeatedly. Due to the front end IVR and the...

Is it possible to make the Message Waiting Light flash on 6400 and 2420 series phone sets? If so, how do I administer this? Answer... Strip down the phone and have it run around the office!!!!! Just kidding (couldn't resist!)

Must be a US Robotics modem for this application. Also I is not a conventional way to access either. You must set up a dial up connection on your PC as if you were accessing the Internet, and once you connect, you must launch Internet explorer and access the voicemail via a web interface...

What about setting the VDN override to yes on the vdn form? Netcon1

that "terminal-parameters" form must be a Init or Inads change form. It cannot be accessed by the customer login. Netcon1

Remember that when you time sync or set time. It may clear all BCMS report stats that the switch collects. That is why the sync should be done in off hours when the call centre is closed. Netcon1

Should work. But why would you not upgrade the Server too if you have the R2V3 software? Netcon1

You could converse on passing ani and Dnis, however, in order to get the * you may want to try to change the "Reverse Star/Pound Digit For Collect Step? n" to yes in the system features form under vectoring. Try to flip the */# option to Yes for * instead of the default # it is...

Restrict trunk to trunk transfer in the Class of service form for the COS that staion has or give them a new COS with that restriction in place. Also make sure the system features form has Trunk to Trunk restricted and not set to all. That way you can control it through the COS form Netcon1...

You need to reset system OA&M and then from there: Add tape Restore backup enter item to restore (one at a time.) Then reset system reboot. Netcon1 (Mark if Useful)

Don't forget about the /etc/defaultrouter file, as well, if the gateway address is changing. Also /etc/netmasks if the subnet mask is changing. This one is even trickier to change. Netcon1

You need to turn on the measurements in the VDN's and Hunt Groups to start the process rolling. Set the measurements to Internal and within the next hour interval you should start to receive information. Test on the switch first by "List bcms..." command. If data is there on the...

What version of Software? pre 11 or post 11? If you were able to change it in the Dial plan from attd to ext then it should not be on the switch any where. Turn off TTI and then change dial plan 0 to ext 1 digit. try "list extension" does it show. Use terminal emulation mode...

Look under "display Listed-Directory-Numbers" and see if it is there. List hunt groups as well. Netcon1