Recent content by TheMitelGuy

We have been very happy with Mitel's 72x port gateway - excellent for a project with a LOT of ONS devices. Haven't had any issues with it either.

Hello, I'm a bit confused where this item/ticket is at? If you have a shared line, let's say Sales Ext 645 and Support Ext 650, you can have a key for one or the other, or both, programmed on different set. As an example, perhaps the Sales Manager wants to monitor the Sales and Support...

Hello, I'm unclear how you have the Mitel MiVoice Business Console installed? Typically in a corporate environment, the MiVB Business Console is installed on a Window 10 or Windows 11 PC that is active member of the company domain. Both the logged in user and the PC which is hosting the...

Just curious - is this issue solved or no?

What happens when you terminate the string (digits dialed) with a press of the pound (#) key? Any difference - or is it faster?

Hello, I'm just curious about the E-6000G-SUM1. Is it possible to program each of the digital/TDM ports to a different manufacture/standard? As an example: Port 1 be programmed for an Avaya 6424 Port 2 for an Nortel Norstar T7316e Port 3 as an Panasonic DBS VB-44225 or do all of the ports...

I have the exact same situation with out 5235s. Everything works except for the softkeys. Wish I could find a way to make the softkeys work.

I haven't logged into a BCM (anything) in a very long time. The BCM does offer SMDR data flow in real-time. I would think you should be able to have your legal CMS (Case Management System) import that data (again, in real-time) and look at the number of minutes and seconds and then bill it to...

Your contact center is Mitel Contact Center Manager (CCM) which, unless you are using the IVR ports or softphones for agents, doesn't really have much to do with call quality. If you are having Quality of Service (QoS) issues, it's probably either the trunking if it involves external calls or...

So, once the phone has booted up and comes into service, at a random time the phone will up and reboot? Do I have that correct? If that is correct, has anyone ever noticed what was on the display before it rebooted? Have we tried moving the phone to a different LAN/switch port?

So to be clear, the phone boots up and is useable for at least a few minutes and calls can be made and received. It’s at a random point then that the phone reboots? Let’s forget about the firmware update for a second. Does the phone at least come into service where the phone shows the date...

Hello, I don't install the UCx, but I've heard really good things. Just an odd question, but given the UCx was designed to replace Norstar and BCM system - can you not just program Line keys on individual buttons (i.e., Line 1, Line 2, Line 3 and Line 4)? Then the user could just select Line...

Sorry - this is a bit confusing. Does the 6930 boot up and come into service? Trying to figure-out when it's rebooting? Rebooting during power-up in a constant cycle or is it that the 6930 is coming into service and reboots randomly?

What's the basic config of the paging system? How many speakers/horns are we talking about? How big is the system? Just curious what we are dealing with.

Season greetings everyone! It's been a LONG time since I posted here, but I thought I would come say "hello"... Hello! I hope everyone is enjoying the holiday season. In terms of (almost) any set older than the 5300 series, Mitel did issue a bulletin on the knowledgebase. In that bulletin...