Recent content by WideTrac

Normally the password you are using to enter the Octel is the same as either the Primary or Secondary managers mailbox. You can use either mailbox to send a broadcast message by going into the mailbox and entering 9,1 SoTel Systems/BSL Telephony Services...

I have changed several before and now after the Nov 24th reboot date. There is several things to verify before the date is changed or you could have more issues. Verify drives are all up running, etc. After the system verify and resolutions, if any, I have had no issues. You can contact my...

In most cases just changing the year back does not resolve all issues. There are other areas of the Octel that require attention to make sure the system is running clean, especially after the system reboot on Nov 24th. Contact my company and we can help. SoTel Systems/BSL Telephony Services...

This can be resolved, contact SoTel Systems. http://www.sotelsystems.com/support-top SoTel Systems/BSL Telephony Services http://www.sotelsystems.com/managed-services/bsl Tommy Bolden

What is the location in the UK ? Do you have remote connectivity to the Octel system? SoTel Systems/BSL Telephony Services http://www.sotelsystems.com/managed-services/bsl Tommy Bolden

You can do a List Trace for all ports to see if the call is even hitting the Octel @l t 1. ALL ACTIVITIES. 2. MAILBOX ACTIVITY. 3. PORT ACTIVITY. 4. LOCATION ACTIVITY. 5. MESSAGE ACTIVITY. 6. INTEGRATION ACTIVITY. 7. AP/VSA LINK ACTIVITY. SELECT TRACE TO BE LISTED. (1 - 7...

That would do it for sure. Thanks for letting us know. SoTel Systems/BSL Telephony Services http://www.sotelsystems.com/managed-services/bsl Tommy Bolden

Have you been able to record greetings before and this just started? Check to make sure the COS allows user changes to greetings Create a new mailbox and verify if you have the same issue. BSL Telephony Services/SoTel Systems http://www.sotelsystems.com/managed-services/bsl Tommy Bolden

I have over 25 Octel OV250 & OV350 systems running on the 87 date with no issues after cleaning up odd things like an old broadcast message that was never deleted in the system manager mailbox. Any issue from the date would show up immediately or at latest the next day, not days out. The system...

Message are not affected when setting the clock back. The message time stamp will stay the same because it only uses the month day, not year. I have not had any complaints about the time stamp

I have changed several Octel Aria system to the 1987 year and have had no issues with the system. I have run backups on each system with no issues. The backup included all messages.

We can help setting up the tree. Send contact info to support@bsl-tel.com

I have sent the info to the technician that has been performing the test to see if he has changed the diversion settings.

The system uses a QSIG Tie Trunk (Trunk Group 114) to connect the G450 to the existing Mitel sx2000 system. All incoming calls route through the Avaya Gateway. If a call needs to route to MM, it travels over a QSIG trunk group (Trunk Group 18). Calls route flawlessly with one noteable...

The system uses a QSIG Tie Trunk (Trunk Group 114) to connect the G450 to the existing Mitel sx2000 system. All incoming calls route through the Avaya Gateway. If a call needs to route to MM, it travels over a QSIG trunk group (Trunk Group 18). Calls route flawlessly with one noteable...