Search results for query: *

I have a customer who is changing the domain the AACC server is on and want to move it to a new domain. Are there any special considerations that need to taken into account to do this domain change? No IP changes are involved. The Supervisors and agents will be moved the new domain as...

I'm trying to add another ACD set n my Call Center. When I go t build the new set, as I configure key 0 (ACD 4499 0 4488)I get: SCH0719 ACD positions are full. Cannot add more. Severity: Info I bumped up my "configured value" for "Agent Positions" in the Historical Statistics by 25, from...

SDN(7885(DID)) goes to application, which has TOD routing to an operating/surgery center receptionist(ext 2402(non-DID)on key 0. Key 0 has a CLID of 5. When they call out from any key on that phone,it shows restricted. They would like the patients to be able to call back that receptionist. What...

I have an 1140 I'm trying to add some lines too. First, I can't hit the "shift" key and get to the second "layer" of keys (6-11)? Secondly, I try and program a DN on key 6, but it gives me SCH0378 and SCH0360, telling me "DN already has max number (30) stations attached" and "Wrong number of...

I need to change a recording for a menu. When I go to file/properties/securitytab and I try to change the Telset maint. password, it won't let me type in a new password. Each keystroke just "dings", nothing will populate that line....? I don't know the current password as it was setup by the...

I have a Supervisor stating that one of her agents phones just logs out on it's own. Call Presentation Class is set to put her in Not Ready if she misses a call. Please advise, thank you.

I login and start typing datetimeconfig and it jumps to the next line and gives me a an overlay error OVL013 or OVL014. Please advise, thank you.

I have a Supervisor of a Contact Center that wants to be able to forward their calls to an answering service at will, i.e., closing early due to bad weather, etc. I've never done this from a phone. Usually it's in an application with TOD routing, or in the script for that queue. She wants to be...

I haven't done is in a couple years, so I forgot how to "enable " the Message Forwarding Rule in a mailbox for voicemail to email. It's set to the mailbox class of "Unified Messaging". I have the email address and selected the WAV GSM 6.10. I just can't remember how to enable it. I think it's...

Customer is stating that the agents logged out last night, and when they came in this morning, some of the sets were set to "make busy". Hence the supervisor was trying to call them to tell them to login, but couldn't reach them. The Call Presentation class, return to queue, is set to "not...

I have an analog set that cannot get incoming calls. From the outside, it says its a non working number, although it is a DID. And when dialed internally, it just gives dialtone. It CAN make outgoing calls! I changed the TN and I tried another analog set.....? Could this be just a bad feed pair...

I have the following line in a script where it goes to a Callpilot application (treatment 1039) that is a menu giving the caller an option to leave a message or continue to wait for an agent. It repeats using a loop until the caller either leaves a message or it gets answered. At anytime while...

I have the following script. While waiting, the callers don't hear music, it just loops the recording.....any help would be greatly appreciated. IF TRANSFERRED OR CONFERENCED THEN GIVE RINGBACK WAIT 2 END IF IF NOT OUT OF SERVICE NDS THEN QUEUE TO SKILLSET NDS WITH PRIORITY 2 WAIT 2 ELSE...

Just installed One-X 9.1.2. Trying to logon with Administrator/Administrator, but doesn't work. Isn't that the default logon....? Please advise, thanks.

I have a customer who's time is off by about 7 minutes, which is effecting TOD routing. How do I tweak the time on the system, 9.0. Thank you.

Callpilot 5.0, Application Builder menu: no matter where I "connect" the "no response" on a menu, it doesn't work. I says transfering to an attendant, your call cannot be completed, then disconnects....? I've tried different call transfer blocks and also tried looping back the menu to play the...

A co-worker setup DCH captures on a system and the customer would like to stop it. Co-worker is not available and I don't know how to do it. Please advise, thank you.

I have a user that can't CFW to a long distance number. The CFXA is set and the NCOS is what it should be. They are putting the number correctly with the access number, being 7, then 1 and the area code and number, (71703xxx-xxxx). The NPA is in the system already as well.....? Please advise...

How do I get a list of the "active" sets on an Avaya 8710? Thank you.

I just imaged a hard drive and I'm at the Windows Server 2003 logon. User is administrator, I thought the password was BVW350....? Can anyone confirm this? If it's not that, what is it? Thank you.