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Hi all, All of the cisco docs about shaping say that you must make sure you have enough memory. But I cannot find anywhere that describes how to figure out if you have enough. The amount must be based on the queue size you specify time a frame size. Would I just multiply those then look at...

Sorry for the flurry of posts today. I really am searching for answers before I post but I have been out and I am behind. I have to say that I could not have done my job over the last 10 years without the generous help of the experts out there. I am still working on the SIP connection from SM...

I have a link defined to an ESNA server. the entity link shows both ends should use port 5060. When SM opens a connection and sends an invite it sends it from a random high number port. The SIP application trace shows a timeout on the Invite but a wireshark packet trace shows the ESNA host...

Hi everyone, I am configuring a new entity in SM for an ESNA system to test it for replacing our modular messaging. It is not my first new entity but I have not done many. I cannot figure out what is wrong. Below is a call routing test from SM and it shows the components I have set up, dial...

Hi, I am installing 2 CLANs in a G650 port network under CM6.2. I just want to make sure I don't mess something up with the Ethernet Link field on the IP Interface statement. when I list ip interfaces I see Ethernet links 1 through 6 in use by other CLANs and 9 by the val board. Is it safe to...

We have a SIP service with a few thousand DIDs. I understand the geo redundancy concept with the same carrier. But can another carrier be used to back up the same numbers? Todays Level 3 outage has management searching for backup and I don't know if it is possible to have numbers fail over to...

We have a new law starting tomorrow in Texas that requires 911 work without dialing the FAC (9 in our system). I thought I would have to program the ARS tables with a match on 11 and insert a 9 using a route. But someone tested and it works without it. I cannot find any other way in the docs...

I am dealing with a Door King 1812 gate controller connected to a trunk on a MM711 in a G450. A TAC is used to access the gate and give it commands to open, close, etc. A button on the gate box calls in to a cover group through incoming call treatment on the trunk. The Avaya trunk is set up...

MM 5.2.1 I guess a better way to say it is that they were not coming on. I fixed that so that it comes on for new messages by running this script. But any messages that had already been received don't have a light until a new message is received. Seems like years ago I used another process to...

We have our SIP implemented 2-3 years ago. We got 300 call paths from our carrier but the trunk configuration in CM to SM has a max of 255 members. It didn't bother me in the past but now I would like to make the whole 300 paths available between CM<>SM<>SBC. I figure I need another trunk on...

I have a DIA SIP trunk > SBC > SM > CM. The DIA is down. Is they a way that CM can detect this so it can route through other trunks? Seems like if I give SM an alternate back to CM it would just cause a loop.

I don't think this is possible but we have new management here and I am getting multiple functional questions a day. This is the one for this afternoon. I need to know if it is possible to control the caller id on calls that are forwarded using call forwarding off net. We have after hours techs...

Seems like I have seen a checkbox somewhere to collect CDR data on failed or incomplete calls. It doesn't seem like something to have turned on all the time but for debugging issues where you don't know what the user actually dialed I thought it might be useful. Especially if it could be...

We have a SIP trunk in Dallas and as we added numbers around the country 911 has not been a problem except one location where I had to add a pots line because 911 could not be handled there. I have a new case where we closed an office in New York and moved the people to New Jersey. They want...

I am trying to figure out where the codec sets are configured in the Session Manager and the Avaya (sipura) SBC. In CM I can see the signaling group for the trunk to the SM is assigning a network region to the far end (SM). That identifies the codec list from CM to SM. In Invites from the SM...

We hav ebeen using Valcom paging and overhead ringer interfaces for 12 years now. We are getting to the point that the only thing we use the media gateway for in a remote office is the analog interfaces for these and conference phones. We have tested IP conference phones and like them. Now I...

I have a site with IP phones and an old G700 with an 8300 LSP. System is Aura CM 6.2. The LSP has been rebooting. The G700 and MGP are not resetting according to their sh system outputs. Somehow this is affecting the telephones. They report calls dropping and dead air. I have seen a...

My first call center. I have it working where it announces the queue position. Problem is when the call is sent to an agent and it is not answered. RONA sends the call back to the queue at high priority. while the call was ringing on the negligent agent's phone other callers in the queue may...

I just completed the cumbersome process to reset the password on my system manager web page, again. I think an internal scanner that our security department is running is locking it. I am trying to find a log in the system manager that shows logins and login attempts. I went into...

Does anyone have one of those magic systems on their call center implementation that pops up information about the caller and/or opens a ticket from their work order system with the caller's information already populated? How does that work? What ticket systems can it work with?