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Hello, One of my customers has been hacked and subjected to toll fraud. The hacker has gained entry to IPO Manager and changed the password locking me and everyone else out. The hacker apparently has a grudge against this customer because he's made changes to the IPO preventing the customer...

I'm trying to get two i2004 ip sets in another city to connect to my customer's BCM50 3.0 across a vpn. I've had a tech on the other end manually load the set ip, default gateway and S1 ip info but all we get is server unreachable. I loaded 4 ip telephony keycodes in the customer's BCM50 last...

Hello gentlemen, I've got a customer with two offices across town from each other. Both sites are identical with IPO 500V2 systems running version 8. Both have 10 1608 sets and 8 channel PRIs. The two sites are networked via VPN. Question: How do I route an incoming DID call arriving at site A...

Hello gentlemen, old Nortel guy here, new to UCx. One of our sales guys is planning to propose a UCx system to a prospective customer. This customer is a collection agency with about 30 phones. They have 12 employees who stay on the phone all day long Monday through Friday. It's typical for...

Hello gentlemen, got a customer who wants to check their voicemail messages remotely. Is this possible on an IP Office Partner Edition system? I don't see an option in Auto Attendant caller actions that can be used to accomplish this. Their main number is being answered on two rings by Auto...

Hello gentlemen, Yesterday I saw something very strange. The customer has a MICS 6.1 with 28 T7316Es, a PRI and CallPilot 100. The receptionist has an M7324 with a CAP. After experiencing a power outage for about 2 hours on Monday, the system came back up but all the set names were gone. Every...

Hello gentlemen, Got a customer with two offices across town from each other. One is downtown and the other is on the East side of town. Both offices are nearly identical with both having IP Office systems running 8.1 software. Both have five 1608 telephones and 8 channel PRIs. Both use...

Hello gentlemen, I've got a customer with a BCM50 who is using Time Warner Telecom for their internet and pri. The customer is moving to a different suite in the same building and has forgotten to contact Time Warner about moving their Adtran until the last minute. AT&T is delivering the T1 for...

Hello, got a customer with an IP Office version 7 and 1616 phones. Is it possible to review the caller id of a call that's parked or on hold?

Hello, got a customer with an IP Office version 8.1 and Voicemail Pro version 6.0. All incoming calls ring extension 201. The customer wants an auto attendant set up to answer on a 4 ring delay. Question: does delayed answering by a Voicemail Pro auto attendant program the same way as delayed...

Hello, got a customer with a bcm50 version 3 that I need to change the ip address on. When I login to element manager and click ip subsystem, the only tab that appears is 'dial out static routes'. The general settings tab is not there. I looked in the alarm log in an effort to identify the...

Hello, new customer has a KX-TA624 system and 12 KX-T7135 telephones. I need to make some program changes. I connect a 7135 set to jack 01 on the control unit, press the program button then enter *#1234 but can never get into programming. I think the original installer has changed the system...

Hello, got a job coming up for a customer with an Option 21, 2 PRIs, approx. 280 digital sets and 30 analog sets. Customer is having all new voice and data station wiring installed. I'll be swinging all the digital and analog sets over to the new feeders and station cables in a month. Question...

Hello everyone, I've got an old BCM50 that was originally sent to me as a version 1.0 that I upgraded to version 3.0 back in 2007. After upgrading, I installed it at the customer site. Now the hard drive has failed and a new multi-image hard drive is scheduled to be delivered soon. Question...

Hello, what does the letter G in the display of a 1416 telephone represent?

Hello everyone, I've got a customer with a BCM450 r1.0 with 72 digital sets and 1 pri. They're moving soon and looking at replacing all 72 T7316Es with 1230 ip phones. Their IT guy wanted to "test drive" a 1230 ip set so I took one over there today. After getting it running on his desk, I did a...

Hello - got a customer with a bcm450 r1.0 with approximately sixty 1230 ip sets. The customer wants to record the conversations of about 15-20 employees. Suggestions?

Hello, Is anyone aware of a method or device that will convert conversations made from a 1616 voip set to analog audio so they can be recorded on an analog voice recorder? The customer has an IP Office 500v2 R7.0 with 25 1608 and 1616 voip sets and 9 pots lines. They are an emergency care...

Hello, Got a question about a voicemail problem on the much hated and maligned IP Office basic edition. Version 8.1. The customer is tiny with two 1408 sets and two pots lines and only one employee. They want the employee's mailbox to answer the main number, not an auto attendant. The coverage...

Hello, my company just picked up a new customer with an IPO 500V2 7.0.27. Five 1416 sets and four pots lines. The installer that put it in installed it in basic mode. I'm fairly new to IP Office and have installed 15-20 of them but always in standard mode. I need to make some changes to this...