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Hi guys ! Lets talk about Nice Engage Business Analyzer. Please, Let me know if somebody already faced this issue: I run a query and see the records. But when I click on a record, after a long delay I can see the details, but the tab "PREVIEW" shows nothing. Does somebody know what can being...

Hi Guys !!! Does anybody knows how the /cms/maint/backup/backup.success is update ? When I check the CMS data daily backup, the logs entry shows that backup is perfect, as follows: tail /cms/maint/backup/back.log End date: 43084(12/16/2017) status: Backing up Historical data: wvector (ACD =...

Hi Friends !!! Please, does anybody knows how to hide a Avaya Call Management System Report ? Even if it has to be done in the Operating System (Solaris). Thanks in advance ! Claudio oClaudioX

Hi guys ! I am facing a problem and I am a kid on Networking. I have a small network using Summit x250. There is no routers on that. I have configured two subnets (10.200.32.0/22 and 10.206.183.0/24) and 2 VLANs, to voice and data. My DHCP is on data subnet (10.200.32.244). My Call Server is on...

Hi guys ! I am facing a problem and I am a kid on Networking. I have a small network using Summit x250. There is no routers on that. I have configured two subnets (10.200.32.0/22 and 10.206.183.0/24) and 2 VLANs, to voice and data. My DHCP is on data subnet (10.200.32.244). My Call Server is on...

Hi friends ! I read a post (thread690-1689827) here and need a help about similar something. I set up a skill to 20s as acceptable time and would like to configure a calculation on CMS (custom report) to ignore some abncallx. Só, I did the following: 100 * (sum(ACCEPTABLE) / sum(ABNCALLS5 +...

Hi ALL !! Im new in Nice Admin and have a Release 3.2 Version 9.10.6.357. The record channels use DMCC CTI (AES) integration. When I do a Query, I see File system Archiving is green (Ok), but on Storage Center disk the file has just 1k. The segment duration is more then 2 minutes. Summary...

Hi friends !!! I have a CMS, two ACD links and External Call History Authorized. But call record just has information from ACD 1. What do I need to setup to get information from two ACD links ? Tks ! oClaudio

Hi ! "Galera", I need to revert MCDU incoming digits from 03xx to 23xx. Does anyone know how do this ? Please Tks ! Claudio. oClaudioX

Hi ALL !!! Please, I have implemented authotization code request. For exemple: Route with FRL 5 and extension COR whith FRL 4. When I try do a forward to external number, I receive a restriction tone. Does anybody knows what happen ? Thanks for help ! Claudio.

Hi friends !!! I have a strage situation as fallow: VDN 3088 CALLS WAIT........: 0 OLDESTCALL........: 0 ACD CALLS.........: 2 AVG SPEED ANS.....: 0:04 ABAND CALLS.......: 0 AVG ABAND TIME....: 0:00 AVG TALK/HOLD.....: 0:01 % IN SERV LEVL....: 100 VDN 3098 CALLS WAIT........: 1...

Hi ! What can I do to get a Agent Login ID in CDR ? Thanks ! Cláudio.

Hi ALL, I need a help. In BCMS real time report (PBX), of split/skill, Im having problem as fallows, the "% Within Service Level:" field show "downing" size, whith availeble agents. The "Acceptable Service Level" for this split/skill is 30s and every call are answered in time less then this...

Hi all, I have a good and easy question: how can I connect two PABX by DS1 ? My Swithes are near (1 ft). Can I connect directly a DS1 to another one ? Is it clear question ? Thanks a lot. Claudio.

Today, Brazil will be win, 6x1. Just kiding !!! "Galera", does anybody know how can I collect BCMS real-time data to a software? I know BCMS Reporting Desktop, but I cant use this. Another way ? Thanks !!! Cláudio.

Hi ALL !!! Please, I have a G3si v8. What do I need to use a CLAN to access my PBX by LAN (IP Address) ? Just a board ? Is it possible overlan admin using CLAN with G3si v8 ? Thanks !!! Cláudio.