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If an extension with an IP phone has routing to an external number and that IP phone is reassigned to another user, will the routing continue?

I need to replace some old worn out sets. They don't seem to operate like the Avaya ones do. I can't enter the programming on start up and I can't connect to the Avaya HAT tool. I can connect with the SpectraLink HAT but that doesn't seem to have the retrieve/send options in the program. Any...

Is there a way to initialize a Merlin and a Merlin Mail 007 back to default? I would like to just destroy it with a hammer but the customer is asking if I could default it to factory settings. Maybe they want to sell it or reuse it somewhere.

I have IPOSE 10.1. Pri and Sec. Analog sets on Secondary have 500v2 and Phone30s, have a SIP trunk. Incoming calls from SIP, the first ring is normal length, the second and next rings seem to be about half as long. Internal calls seem normal length. Not sure if this is the same on the 500v2s on...

I have a 10.1 SE with 3 500v2s and a few hundred analog extensions in a assisted care facility. We purchased new Cortelco Caller ID Type II Model 2730 with a big display. I have rooms where there are multiple phones bridged onto the same extension. If one of the Cortelcos is off hook and another...

Is there a way on analog phones not to have to enter the PIN to access VM? We have a large implementation at a assisted living facility and we want the residents not to have to enter a PIN to access VM in their rooms. I have a 10.1 IPO SE.

This a recent install. I am having issues where the 9508s have feedback on internal and external calls while on speakerphone. Wasn't this repaired in a previous upgrade? I turned AGC off on the phone and turned echo cancel off too. If I make internal call and just touch the phone you can hear...

Anybody ever implement the call forward feature on J129? On the phone in features it says no features are assigned. I see one setting in the 46xxsettings file but the book says only for Aura. This phone is a POS.

I have 3 users in a longest idle HG. I have 1 user set to mobile twinning, checked Hunt group calls eligible and Forwarded calls eligible. Calls will cascade between the 2 desk phones and never try the twinned extension. Calling twinned extension directly, the call gets twined. SMH!

When a call comes in I see 001xxx-xxx-xxxx. Is there a way to remove the 001?

I have an IPO server edition with SIP trunks in a small hospital. I will have about 450 analogs in patient rooms. I want to eliminate the dial 9. If I create a User Right with a N;/Dial/9N/ARS short code. I can dial out OK but if the number matches an extension it will process the call as soon...

9.1.7 I want the IPO VM to pick up before the cell phone twinned destination. I have played with the timers but can't get the IPO vm to answer.

I have a 500V2 with 5.0.26 and VMPro with 5.0.30. One user states that she gets a vm, gets the email, deletes the vm on the phone, then gets the MWI and the same email for vms a week later. That may be the strangest thing I have ever heard. I could not locate any duplicate extensions or groups...

Is there a setting for echo? Or there a special software load? It seems the phone has echo. But if I switch the set with another it does the same. I checked "direct media path" it is checked. Any ideas?

I have an IPO Server Ed. 9.1.4 with 5 500V2s. I have 400 9608/9611 registered to the primary. The IP phones' time is 5 minutes off from the real time and the time on the NTP server which is local. How do I change either the time on the Primary or change where it looks for its time? I do have the...

I have a server ed with 1 500v2. I have 180 IP phones registered to the Server Ed. I have 1 SIP trunk working and registered on LAN2. I want to add a second carrier. The carrier has provided me with a Public IP to signal my IP traffic to and a private address to signal from. Question: how can I...

I have a 9.1.3 IPO SE with 90+ 364xs. Can I change the soft keys? I want to add a voice mail key. I know I can add it to a button and access it by pressing the FCN key and then pressing the down arrow.

I have an IPO SE 9.0 with 90+ 3641s or 3645s. When the 3645 is on a call and receives a second call a faint "doot doot" is heard in the users ear. There is no additional notification besides the display showing the call. Is there any way to makes this sound louder or repeated or adjusted in some...

I just installed a new IPO. The receptionist had a CS70 on her old Spirit phone with an HL10 lifter. I installed the new 1416 with an APV-6A HIC cord to the CS70. The phone works great. The ring detect does not work. I installed the cord into the APV-6A and stuck it to the speaker but it does...

I have a server edition 9.0.4 with 3 remote 500V2s. On the 500V2s I have external paging connected to a C0 port then a UTI. Instructions say set up CO for loop, give trunk line group ID, create short code as *xx, dial, line group ID. I can do that on the remote 500s. I wanted to have a "Shared"...