Search results for query: *

I am trying to program a DN for FTR DCFW so the end user does not have to physically touch a phoneset each night to forward calls out. The phone in question is a M3902 on a CS1000E Rls 5.0 PBX. The end user currently has 2 phones on her desk - one is an M3905 set up with ACD queue. The time of...

I have a CS1000E with 2 PRIs and 200 DIDs. Currently when someone dials out, the outbound caller ID shows their full DID number. We have one person who would like to selectively block caller ID on outbound calls. Can this be done? If so, how? Thanks!!!!! I tried to take it one day at a...

Hi Guys - This is my first time trying to build an ACD phone. I've done other phones, but never an ACD. So, long story short, here is what I have so far but I'm getting stuck on POS prompt - what does it mean and what am I supposed to type in there? Below is the unit I'm copying and at...

I have a CS1000E. I'm looking to change the DN below from MIX to just being an MCR appearance on the eight 3903s and 1 2050PC shown. This DN also appears as BFS on Key 62 of the receptionists 3904. DN 8855 CPND NAME IT Help desk XPLN 23 DISPLAY_FMT FIRST,LAST...

I'm working on a form that needs calculations. For example, I have to take three text fields, multiply them by 1.73 and divide that result by 1000. I'm not sure how to write a custom calculation script for this. Help? I tried to take it one day at a time, but a whole bunch of them attacked...

I have a CS1000E rls 5.0. I'm trying to rename a phone in Element Manager, but I keep getting the following error message when trying to access LD 95: OVL000 >ld 95 OVL429 - OVERLAY CONFLICT. What does this mean? And, what do I need to do to fix it? Thanks in advance for your help! I...

I have a Call Pilot 5.0 running on a CS1000E. We have set Call Pilot to handle holidays before, but the vendor did this. I need to know how to set holidays...especially since we are closed on Monday, and if I call the vendor there will be charges involved. FYI - I'm in the process of being...

I have a CP 5.0 running with a CS1000E PBX. Several employees work at more than one location tied to this system. The question was posed to me about the inability to use auto-login if the VM shares two DNs. I have not been able to figure this out. Currently, if a user has one VM and one DN...

I have a CS1000E rls 5.0 and am curious to know what to do about a specific M3904. This phone has an ACD on key 00 and the user's personal DN on key 01. Somehow, caller ID is not working on key 01 until the user answers the phone. This just started today - last week caller ID was showing...