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I have a User in Brazil that is setting up Personalized Call Handling Rule and once we hit Apply- it just disappears and does not save. User does have a Professional license and is on build 19.50.1000.9. I am able to create rules in my Communicator on my pc and Apply them and they save. I...

Hi- we have a small site that has their Norstar system programmed at the end of day- 4:30pm, all incoming calls should route over the PA system and this suddenly quit working. How would this be fixed?

Hey everyone- Quick question- we are on 14.2 build 19.47.1002.0 and I have a user that is having issues with his Communicator. He has several Contacts that are showing up Red and in Do Not Disturb, however, they are not in Do Not Disturb in my Communicator? I have already exited out of the...

How do I go about entering an ani on a dedicated t1?

Hi Folks- We have an Avaya Definity PBX and are experiencing a problem dialing certain phone numbers. We get a recording "Sorry, your call cannot be completed at this time" everytime we dial a long distance area code followed by a 7xx prefix. All other long distance calls go through fine...

We are setting up a test site and need a little bit of help with Wrap-Up Codes. We have built the Codes- they appear everywhere they should, we make the test calls and run the report and it will only pull data for 1 Wrap-Up Code and not the other two?? and we cannot get anything to populate on...

I need some help-- I have a site with an Auto Attendant set up- each time a caller dials into the main number and chooses an option from the attendant- it sends a single ring to the Operators telephone. Any idea how to eliminate the single ring??

I have a gentleman that is in a Workgroup and is a Customer Service Rep. He is not able to login to Communicator- gets System Unavailable. Changed password and he was able to connect,however, he now has nothing under his Options Tab??? Any suggestions?? I have tried duplicating him with...

We have a Symposium switch for our Scheduling department built with ACD's. During the day the system works great, however, when they close and put their phones in Not Ready or Busy- when you call the main number for the scheduling department and press 1 to leave a voicemail message- the line...

I have two DID PRI lines that are disabled and I am not able to bring them back up- this is blocking calls from coming into our facilty and calls from going outside- internal dialing is fine--- HELP!!!

Someone within our facility has their fax programmed to autodial and constantly calls a private number. The individual wants his number completely removed from our system and I cannot remember or find how to do this--- HELP

hey everyone- I have tie lines between my two hospitals- connecting to a Nortel Meridian 81C and the other end is a Nortel Meridian 61C. The tie lines are always going into make busy or locking up and I seem to be resetting them a lot.... any suggestions??? Sue

Our overhead paging system cannot be heard while activated- music will play on the overhead- but no voice???? REQ: prt TYPE: pag TN CUST DATE PAGE TN 018 0 02 00 TYPE PAG CUST 0 RTMB 10 1 SIGL LDR STRO IMM SUPN YES AST NO IAPG 0 CLS UNR DTN WTA LPR THFD P10 TRC DATE 26 FEB 2003

I have Meridian Mail at a remote location that started redirecting all voice mail calls to my Operators this morning. In the past, I have been able to go to the site, reboot the Meridian Mail and enable the DSP's---however, that is not working today!!! Each time I try to enable the port I get...

I have a Nortel Meridian 81C that has a disabled shelf- Loop- I have logged into ld 97 dsxp x and disl x and ld 32 to enable and nothing!!! HELP????????

lost power again this morning- now I have an entire shelf down that I cannot bring back up--- any help would be appreciated!! 81C

We lost power again this morning-- UGH!!! Everything is back up and seems to be running fine, however, I have red lights on my DTR cards- - -is there a way to reset them??

each time I try to log onto my terminal- all I get are 3333333333's????????? we have rebooted and nothing seems to work

What load do you find the route member for your tie lines?? we had a power outage and two of our tie lines have nothing built on them anymore---

I just need to know if there is anything I need to do other than take the old card out and replace the new PRI card??? Do I need to disable anything first??