Search results for query: *

Does anyone know if there is a way for the IPC system to set a Type of Number to National? Currently the IPC calls transit through a CS1000 via QSIG ISGF link but when they hop off to PSTN CLID defaults to the bearer number. We receive the correct digits but the TON is always UNKNOWN rather than...

Have an issue with IP handsets 1140E and 1120E randomely rebooting on a CPDC R7.5 server. Have recovered a SSH trace from one of the handsets that has expirienced the issue and was looking for some advice on debugging this output. Handsets are C8A FW and system is patched. === Record #015 ===...

Hi, R4.04 Call Pilot what is required to move it from switch A to Switch B? Is there any reference in the CP server to associate it with a specific switch? I know on install you add the dongle id is switch ID info contained within this?

The Avaya support website would be a good place to start. http://support.avaya.com/css/P8/documents

Hello, Any ideas why after a reboot a Call pilot release 3 server would produce errors in a user archive back up? Errors are that items are skipped. These items are admin users without mailboxes. Prior to reboot backups had no errors, now they show these skipped items. Full system back up has...

Hello, Was looking for advise where to look to track down delays seen in receiving messages on Call pilot R5 1005r. Several users complaining that although checking messages regularly they occasionally recieve a message timestamped from a couple of days previous, even though they had been in...

Hello, Am receiving error messages on H323 Virtual trunks PRI101 255 255 0 with cause Code 44 Any general ideas as to why this would be occurring and where to look to resolve? System is CS1000MG R5.5 and leader SS is a ISP1100. Many Thanks

Hello, Any advice on how to proceed with resolving folowing issue appreciated.. Have a site with CLI table 0 set to send out 02555555718. CLI 1 set to send out callers DN 57xx. The ISDN30 was set to send default of 5710 if it does not recognise CLI being sent at time of testing. Issue is that...

Hello, Has anyone encountered issue where by agents complain that calls are dropping in quicker than is set on the call force timer delay? Any suggestions on where to start looking appreciated. System is CC6 and agents on M3904.

Hello, Have been having issue at a site running CS1000MG R5.5 with 2 x DPNSS links from a Ericcson MD110. Call comes in from PSTN to IVR then to CC6 agent on the Meridian, they take call and Park it on a System Park DN (range 1800 - 1849) and page someone at the MD110 end with Park DN. User at...

Hello, Wonder if one of you helpful chaps could advise on following.... Release 5.5 CPIV Call is parked by user CPTM = 150. At end of timer call returns to user who then parks call again. My question is should this Park back to previous Park DN or does it depend on Call park DN availability...

Hello, Have some IP handsets set up as ACD Agents. These sets also have a DN key 5 allocated to each agent. Can these DN be call forwarded by using the handset as it appears to met criteria below? Call Forward All Calls is not affected by MARP. To CFW a DN, it must meet one of these...

Hi, on one of our CS1000E R6.0 sites on leaving LD60 or LD96 the TTY displays LCNT for all PRI. Any idea why and how to stop this please?

Hello, have an ongoing issue where by a call parked by a CC6 agent on timeout does not revert to the agent who placed call in park. On the CS1K R5.5 the CPK Bloc has RECA = No. This only happens intermittently and call is sent to the main incoming IVR which is bypassed normally as its an...

Hi, Have an issue with calls coming across network via NRS to a central site CS1000 r5.5 to be sent outbound via TIE PRI2. During normal call operation these calls go out via a dedicated gateway but when this gateway has issues the RLI uses the PRI. If you dial direct using ACOD from the central...

Does anybody know if its possible to load OTM2.2 as a standalone on VISTA OS?