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Hello gents, have a weird one here. We have a uc module that we changed the SMTP mail settings on the voicemail pro client, saved and stopped and restarted the service, but when we go back at look at it nothing is populated. So when I tried to add it again the old smtp settings show up and for...

We have a caller who is constantly spoofing his telephone number, I know how to bock a number just fine but he changes his cli on a daily basis, he is calling from the 813 area code in the USA. Is there a way to block all calls coming from the 813 area code? Any help would be most appreciated...

Help please; wondering on how to turn off a flashing message light on a toshiba phone, any help would be most appreciated.

https://www.tek-tips.com/viewthread.cfm?qid=1782026#post We are currently having the same issue and IPGURU had a solution but we have had no luck so does anyone have an idea? we have currently installed 3 different versions with no luck on this error message when you hang up on a call on...

Have an IP Office at 9.1.9.0 build 182 and having an issue with soft console not being able to hang up on calls, please see the screen shot attached. Has anyone run into this issue yet? https://files.engineering.com/getfile.aspx?folder=300e7fb5-058b-4c7b-982c-7a9327ece18e&file=Capture.PNG

Just had an LX crash so rebuilt from scratch, everything is working ok EXCEPT after I log in to their network from the modem I have to launch a web page session to Audix, I can get to everything except for messaging, the java applet does not load and I get an error message of Class Not Found...

Help!!!! does anyone know where we can purchase this operating system software? Any help would be most appreciated

I know this is a long shot but does anyone know where my company can purchase the Installation software for an Avaya Intuity Audix LX release 1.1? or at lease point me in the right direction, this has a cdrw drive in it as well.

Avaya Ip Office Basic Edition, here is the deal. A new customer called us today stating the 1st 2 extensions on the system, 201 and 202 are locked out of their phones and do not know their log in codes. Researched and it said feature 22 from the 1st 2 extensions can unlock phones, had customer...

Ok just throwing this out there to see if this is even possible; Avaya Communication Manager 7 with various gateways, situation is when an alarm comes into the system it lights up a button on the 302 console, what they really want is a buzzer or some kind of strobe light that will be activated...

I have a partner acs release 6 with a partner vs massaging module R5.0, the messaging module has died so the only replacement I can get is a Partner vs release R7. Will this be compatible is my question, would appreciate any help on this issue.

I also upgraded the voicemail pro windows server to 10.1 as well and users are still getting requested to enter a new 6 digit password, why is this as I shut that rule off but an error says that it needs this. If so why do they allow us to untick it? Is their a procedure that I am missing here...

Customer has question about deleting numerous voicemails such as deleting the user account, I know voicemail pro can do this but can this be done in embedded file management for ip office basic edition using intuity mode. User has a system running 9.1.7, thanks and any help would be appreciated

Just took over this new customer who is on release 9.1.5.0 build 145, so as this is a really old software release I was thinking of recreating the sd card and upgrading them to a newer 9.1. load, any suggestions for a good stable software load or any suggestions on this, thanks in advance!

We have 2 phone systems linked in an SCN environment, when a caller from site A calls to a phone at site B with internal auto answer activated the call gets connected with no audio either way, they have to put it on hold and then when they unhold the call it is fine. If internal auto answer is...

I have researched this and have fixed the certificate warning but when it tells you the system will be unresponsive for 5 minutes is this only for administrating the system only? or does it affect the end users being able to make calls etc... I have only done this remote so I have had zero...

I have a expansion trunk module m12xo 3 bay with a blinking red light with a clicking sound, I have tried to reset the fiber connection as well as power cycle the module, I am assuming this module will need to be replace. What would be the procedure to replacing the unit other than powering down...

Have an Avaya cm 6.3 with pri trunks, weird request from customer that would like to block incoming caller id only to this 1 extension on the system, also wants it blocked going into the voicemail box from an Avaya Aura Messaging, (the envelope) is this even possible? I know how to block calls...

I have to upgrade a partner basic edition to version 9.1, have the 9.1 upgrade license installed, my question is do I bring this to a version 8.1 1st before I go to version 9.1? If so what version of 8.1 should I upgrade to? I have searched but can not find any docs on this, upgrading from...

Hello I am hoping you experts can help me out here please, We have an IP Office 9.1.6 500v2 with 3 expansion modules, 2 analog 30 and 1 16 analog module, not able to fax any outbound fax numbers, inbound is fine. If the analog line is connected directly to fax machines (3 in all and yes all have...