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Over the weekned I swapped a couple of phones and this morning on Monday users couldn't login to their voicemail because their passwords weren't working. I rebooted the server and now it's working when they press their voicemail button on their phones. However, I used to use the shortcut 300# to...

So after the Rackspace debacle I had to change email providers to Intermedia and subsequently change all the smtp settings on my copiers. All of my Ricoh copiers work fine with the new SMTP settings, but the Kinolta Minoltas do not and I have to keep an email address live on the Rackspace...

Anyone know where the logs are when the voicemail pro sends emails of the voicemails via smtp. I can see where it's up, but when I change my server settings and user name and password I don't get the voicemails through email. I can telnet into the mailserver so I don't know why the voicemails...

Hello, I purchased a vanity number for my company and I want to have it remote call forward to the Customer Service hunt group number. I think with RCF only one caller can call at a time. When someone calls a huntgroup directly does the call get placed into a rotary so the queue can take...

Hello, I need some help. Normally when someone works remotely I set them up with twinning and add them to the huntgroup and they stay logged in all day. However, we have someone that will be working part time and I can see that I can set up a time profile for twinning, but how can I place them...

Would it be better to forward hunt group calls or twin them. A couple of departments are starting to work from home. I'm thinking a twinning solution may be better than forwarding because if I forward calls and the employee is already on a call then the caller will experience a busy signal or go...

Can you do this with just the software? The forwarding words on the phantom extension like it should, but I think twinning is not working because there's no physical line tied to a phone port.

I'm the IT Administrator and one of our servers is a Linux server that runs the software the my company runs on. This server is a managed server by the company that supports the software. I had to sign an agreement that stated they aren't liable if someone from my company goes into the server...

I have set up phantom phones lines many times and these lines are not tied to any port on the phones system. I can set them up as forward or twin. The twin allows them to see the actual caller ID and the forward only lets them see the office main nummber. If I push the no answer out on the twin...

Hello, on one of my user handsets the four park lines are blinking red and I can't get them to go off. I tried replacing the phone and that didn't work so I suspect it's something in the configuration or line. Otherwise, the phone is working. I'm going to try switching lines on the digital...

I hired a company to run fiber between some buildings above ground through the rafters. It's all indoors and they used orange conduit which is quite an eyesore. Should they have used grey? Thanks, Jarod

I have some people still working from home that are a Hunt Group. When they tell me they are working from home for that particular day go into the Avaya Manager and activate Twinning including hunt group calls then since they are already in the hunt group I check the box to make them active...

Everytime I merge a setting change the configuration closes and I have to reopen it again. Before I upgraded I never had to do this. Anyone know how to stop it? Thanks.

Hello, I have a Customer Service Huntgroup set up and because of the current conditions they are all working from home. I have set up twinning on each of their deskphones to ring their cell or home phones. This has been working O.K. from what I thought, but for some reason the DND (Do not...

I want to add a user to a huntgroup and forward their calls. I can do this, but if they are on their cell when a hunt group call comes in the call is forwarded to their cell phone voicemail. How can I get the call to circle to someone else that's logged into the queue instead of their voicemail...

I have a user set up with twinning. He is saying that our phone system (main number) is calling him and telling him he has a voicemail. Then he checks it and he doesn't. Tweinning shows the read caller ID number unlike forwarding which shows our main number. So I don't know why the phone system...

I've been asked to see if I can block an incoming number from dialing into our main number or customer service hunt group after 4 PM. Is this possible? Thanks for any help.

Looking for opinions here. My office is getting renovated and a company was hired to do the cabling. The tech cut the existing ethernet and telephone cables and his plan is to splice them all together again to fit the new design of the room. I'm talking about 20 desks. My brain tells me this is...

I was told we're removing the desk where our receptionist used to work and the console is still there. Every night someone from Customer Service presses the night service button. I have the AA set up so we no longer have the receptionist, but can I get rid of the console by programming an on off...

How do I stop this warning when opening up Avaya Manager. I tried changing the setting in the Security Tab in preferences. Thanks for any help.