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Guys (& Gals ofcourse:), I am looking for the right type of Dialogic board to connect my Definity Prologix digital lines (or ISDN-pri E1)to a PC for recording purposes. I found several software solutions for call-recording which ofcourse need a Dialogic board witch options like CLI, ANI & DNIS...

Hi All, As an Avaya system admin I'm new for the Aspect systems. Our company expanded lately and bought a call center dividion using aspect systems. First of all I'm looking for an extended user Manual on the 3190 Teleset. Can anybody help me out please? Kind Regards, Maarten Copini...

Hey all, I have a problem getting the Outlook TAPI to work. Using Outlook 2000 & Outlook 2002 on both WinXP. After installing the Phone Manager and the TAPI, I can see it in my Phone and Modem properties in the Windows Config and changed it as stated in the IPO Manuals. But still the TAPI isn't...

Hi there! Is there anyone who could provide me with documentation on how to backup / restore my 46xx settings to / from my FTP-server? I've got my ftp-server up and running and my IP-stations configured. The connection works properly but the backups fail and the ftp-server tells me 'there's no...

Hi, I'm having trouble with my S8300. It schould be connected to a 10/100mb hub which is set to auto sense. With the S8300 also set to auto sense this causes the hub not to recognize the S8300 (or vice versa). It now only works on a 10/100mb switch which is set to automatically go to 100mb...

It's here: Nice 8.9 Nicest new features I found were on VoIP-logging and for the Avaya-users: New Multiple VDN recording-selection in Scheduler. Need more info: let me know! Kind Regards, Maarten Copini www.effecta.nl Home is were you end up when you've got nothing better to do

Hey there, a problem with printing evaluation forms in NiceUniverse 8.8 (8.9 even, but same problem): When printing forms after evaluation, Nice messes up the order of all coaching points and Pop-up notes texts. I've tried renumbering them with 2 digits. (01, 02...11, 12) etc. Which helped for...

Morning all, Just a thought... Every now and then I come across a thread where someone asks for some sort of password for some sort of system. I stumble over at least one craft password every week. Now I know sometimes some of us really need these passwords (including myself) and many of us...

We've got two G3SI V1.1 Definity's with an IP trunk group between them. We tried QSIG by the book, but didn't get it to work. All trunk-members are in-servide idle, but when calling (TAC or via AAR and so on) we get fast busy. When doing a trace on a station dialing the TAC, we get denial event...

Anyone, I've had a couple of Installation&Maintence courses on the IP600 on Windows NT with Definity Rel. 9. Since IP600 now runs on W2K with ACP Rel.10, I'm quite lost on all the ugly details the combination of Definity and Windows brought up. Could anyone tell me about new knows issues...

Look! New Forum! Hope you participate! :-) TITLE: NICE Systems solutions Forum at Tek-Tips URL: http://www.tek-tips.com/gthreadminder.cfm/lev2/9/lev3/89/pid/911 For veryone interested in NICE Recording solutions and NICE Customer-Experience-Management, Voice-logging, Screen-logging...

Hey all! Welcome! Hope this forum will help all you techies, engineers, IT-managers, telecoms-specialists etcetera with issues on NICE Voicelogging, screenlogging, quality-management and Customer Experience Management solutions. But first: check www.nice.com Kind Regards, Maarten Copini...

A Nice one for Everyone thinking a Definity is not able to provide phoneset-users with a list of missed calls : (It is possible, so I've learned today) Programming the phoneset: 1. Enter the command change station xxxx 2. On page 2, set the field LWC Log External Calls to "y". 3...

Can anyone tell me (where to find) the differences between a BCS and an ECS system. (On release 10?) Thanks in advance Kind Regards, Maarten Copini www.effecta.nl -Please let fellow members know if their post was of any help-

Hi there, could anyone please tell me if there is a way to cut out the Whipser-page warning tone in Rel.9.5? I checked all the warning-tones in the system-parameters features, but none of them seems to make a difference... Thanks in advance, Kind Regards, Maarten Copini www.effecta.nl...

Anyone, I've recently heard about MCT being supported on ETSI ISDN-PRI in Release 10, but I don't have a clue on what this may bring for EMEA customers who want to use MCT. Ideas? This brings me to my next question: can anybody explain how to use MCT? I know there's a FAC and/or a...

Anyone, in the Dialplan there's a possibility to assign digit-ranges to "pextension". What is it used for and how does it work? I looked it up in the manuals, but only found information on how to program things. Thanks in advance. Kind Regards, Maarten Copini www.effecta.nl...

All, I have installed IP-Softphone rel.3 on a Definity Rel. 9.2 with everything properly installed (as far as I can see) but when logging in (Roadwarrior òr Telecommuter) I get the error-message pop-up: "An error was identified in Avaya iClarity IP Audio (...) call...dealer (Error code=...

Could anyone please help me out on the following: I've been trying to get 4612 IP Hardphones to work on a G3siV9. The CLAN and MEDPRO are properly configured, (node-names, IP-interfaces etcetera) but getting the phones to work is still a problem. While booting, the phone display gives an...