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I have a new IP Office 11.1 system installed and have a problem. When a user has a call on hold and is on a second call, the user hangs up the first call and the on hold call is auto answered. Even if you hang up the handset on the live call the on hold call will answer via speakerphone. This...

I have an IP Office system running 11.0. Due to Covid I had to quickly setup a One X Portal server. I put it on a Windows box just to get it up and running. I am now moving it to a VM running the applications server. After moving over all of the components are "Available" and green. But...

I have a collective hunt group with no voicemail that I would like to auto disconnect the call after 15 seconds of no one answering. I have an analog extension to a door speaker that when activated it dials a huntgroup. The extension has no way of hanging up. I don't want endless voicemails...

I have a customer who has an IP Office system which I took over managing. I've installed and maintained many of these systems in the past but I've run into something I've never seen before. Customer has two cards each with trunk daughter cards. The system has 5 trunks and I get random trunk...

I have a new IP Office system replacing a system that had a trunk port connected to the trunk port of a remote system. They had some sort of setup where dialing an "extension" would call out of that trunk to the remote system. It would ring the trunk port of the remote system. The two systems...

I am setting up a PRI for new IP office system. I've setup PRI's on IP Office in the past with no issues. The only thing I had to do in the past was change all the channels to "in service". This is the first time I've had to set one up with Windstream being the provider. I changed the...

I have a Centos 6.8 that I need to use as an FTP server. I've installed vsftpd and configured the vsftpd.conf file to what I believe should restrict users to their home directory. When I try to login via FTP (Windows Explorer) I get an error "An error occurred opening that folder on the FTP...

IP Office 9.1 phone system with Polycom Soundpoint IP 335 and Soundpoint IP 550 phones attached via SIP. Phones will only register with system with the "Auto-create Extn/User" feature enabled (System/LAN1/VoIP tab). Previous to 9.1 this feature could be left enabled. Beginning in 9.1 the...

I have a new Sonicwall TZ 105 firmware SonicOS Enhanced 5.9. I have enabled bandwidth management on the WAN interface and input my upload and download speeds accordingly. I was wanting to make an app rule to limit torrent traffic to 1 Mbps. I am using advanced bandwidth management instead of...

I have an Avaya IP Office system with the need to be able to call in remotely and press a hidden button in the auto attendant menu to access the paging system. I Have made a short code #300 with the "dial paging" feature sent to the analog extension of the paging system. Internally everything...

I have a multi site setup with one IP Office phone system at the main office. Phones at branch offices connect to main office over existing site to site VPNs setup with Sonicwall TZ series firewalls. Everything is working fine for most phones. I tried replacing 1600 series phone with a 9650c...