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New customer with the above system loaded with 1416's that needed two new phones. Have no experience with R7 Partner mode so after researching the minimum release required for their use, I sold them the 9508's instead of the 1416's anticipating eventually upgrading those as well. Once the...

Call rings in to reception group. One of the receptionists answers, puts caller on hold. Call never rings back and results in caller hanging up. Hold Timer set for 30 sec, but no matter what is set, call never rings back. Have tested this repeatedly. Previously were on 9508 sets, but were just...

Been having an issue with the J179 and Jem24 module where changing the user positions and merging the config results in jumbled buttons. It may show the required user on the Button screen, but double clicking to edit shows a completely different user sometimes duplicates as well. It's driving...

FYI, As of May 30, 2022 anyone who set up a gmail account to forward emails from IPO will be unable due to them discontinuing access from third party apps without two factor auth. You will see in monitor: SMTP error: "-5.7.8 Username and Password not accepted. Learn more at 535 5.7.8...

Hi guys, 500V2 R9.0.4. Customer signed contract to convert 16 analog lines to DID's on a full 23 channel PRI. BUT...they only want to buy the minimal equipment needed and pay for an 8 channel license, only buying more if needed. Anyone foresee any issues with only having 8 channels licensed on...

Anyone know the consequences of running a Basic mode Key(ALAW) system in NA? For some reason the system originally came up with UK English selected. Changed to US English, but noticed it said System Key(ALAW) on the status screen. Getting some intermittant embedded VM issues of not being able...

Tried searching the forums and found nothing on this subject, so... Ok this can't be that difficult. 2 issues. Customer with brand new R9 Basic mode after upgrade from Partner. Has analog cordless phone plugged into an analog extension port on dig/combo card and fax in the other. Does not...

Forum/web search yielded nothing. Started 3 days ago, which was also the last scheduled backup that worked. That message appeared while attempting a manual backup. 500v2 8.1(69) Essential, Preferred, and port licenses valid. VMClient 8.1.9203 on same server (Windows 7 Ultimate) as service...

IPOffice 403, 3.1(48), New VMPro (8.1). Calls to hunt group hear "you are number 4-8-7-3-5 in the queue...with an approximate wait time of 5-3-6-2-3 minutes" or some such crazy numbers. Standalone system with no other VM running. Not what the cust was expecting. Any ideas?

Anyone have this happen where you program intercom page buttons, and they mysteriously become intercom ring buttons? Might be right after programming, or sometimes after a reboot, but sooner or later they just change on they're own. Doesn't matter if done thru manager or X10. Customer is getting...

Hello all, Anyone able to get this to work? Works fine on their existing ACS & Messaging. Can't seem to set the phantom as the orig ext to activate using F11. Frustrating as the customer is a Real Estate office and has many agents without phones that want to forward to mobiles. Would settle with...