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Trying to set up a user with IX Workplace on their iPhone over VPN to be able to receive their calls. However after setting up their extension they get a red triangle with ! saying VOIP service limited. I tested the same exact settings on an Android phone and it worked flawlessly. Is there a...

We have an older IP Office box (R8) and lately the newest handsets we've purchased (9608G) have been coming with firmware version 6.6. There is some kind of incompatibility with the IP Office we have as after the initial setup if we reboot the phone it is detected as a 4624, which makes the...

We have a customer service dept that responds to inquiries on a number of brands. Each brand has an 800 number that is associated with a DID on our IP Office. Currently each brand has its own hunt group that each customer service member has to be added to so that they know what brand the call...

Within the past week we received reports of 5 second audio delays at the start of a call between phones connected over a site to site vpn. Our vendor is claiming network issues, though nothing had changed prior to this happening. We see some long round trip times in system status but not all...

Hi all. I'll try to explain this as best I can. We have a new building next door that is connected to the main building via fiber. We needed to be able to segregate this building so I assigned it its own VLAN. We use Sonicwall for our router/firewall and I set up a sub-interface for the new...

I have a peculiar issue that is driving me crazy. We have a remote site connected through a VPN to our main office where our IP Office is hosted. One specific extension has an issue where her phone will lock up on a regular basis when doing simple things like checking call history or dialing...

I am working on setting up a English/Spanish option for our customer service reps. We only have 3 spanish speaking reps out of 11, so I am concerned that customers may be in queue indefinitely if no Spanish speaking reps happen to be here. I want to be able to have it check the spanish hunt...

As of yesterday we've been having an issue with our sonicwall at our main site. It is a TZ210. I discovered I can ping into and out of the problematic subnet. However, the IP that our phone system has I can't ping into or out of, yet it is on the same subnet as other devices I can reach...

We have been having an issue for some time where a call will come in through VM Pro to a customer service rep, ring once, then drop. We check the call logs in CCR and the call doesn't show as lost or dropped. It's like it never came through. I realize it could be the person calling in hanging...

Our second office is getting redone and we will need a doorphone linked to our IP Office system. The problem is that this site doesn't have its own IP Office box. The IP Office is in our main office and is connected to the other site via VPN. We already have a number of phones there so we...

With the holidays coming up we have days where we close earlier than normal. Up until now I've just changed the schedule in VM Pro and changed it back afterwards, but in some instances I've forgotten to change it back and found out later when calls weren't coming through. Is there a way I can...

I'm trying to determine the best way to count calls that come in during off hours, mainly for Sunday when we are closed entirely. I thought about setting a counter and setting a short code to call the counter, which I assume would read off the number. I tested this and the short code didn't...

We are looking to enable Follow Me for a group of developers who want a single number to contact them but be on a rotation for who answers the phone. I was experimenting with the Follow Me feature which will seem to do what I want. I set up buttons in the user rights to enable the follow me...

We have 3 sonicwalls at our 3 locations all connected using VPNs. I've recently set up Zenoss to monitor things and while I can snmpwalk the two remote sonicwalls, the one in the office where the Zenoss server is I get no response. I've enabled SNMP, set the correct community, and opened the...

The other day we had an odd issue where our queue announcement played over a call that one of our cs reps was on. Has anyone seen this happen before, and how can I prevent it from happening again?

I was using a utility called AD Tidy to show me the last logon dates of my users so I could remove unused accounts, however 4 users have a last logon in the future. We have 4 domain controllers and the one common factor is these 4 users all authenticated against the same domain controller, where...

I was asked to implement a call routing scenario for our customer service hunt group, and I want to be sure it is possible before I start. Currently calls go to a hunt group, and if all lines are busy on the hunt group the call goes to an overflow, and if the overflow is busy it goes to...

The company I work for uses primarily 9608 Avaya phones. When the phone gets reset or loses it extension some of them try to log in as another extension. I want to change this default extension so that it tries to log into the correct extension when it reboots. Do you know how to do this...

I was made aware of an issue at work today. We have a customer service hunt group set to rotary that receives calls to our 800 number. Then we have an overflow hunt group set as overflow for the customer service line. On occasion the overflow group will receive a call despite no one in the...

Here is the issue. We have two IP Office boxed, one in NYC the other in SC. After the hurricane our PRI got knocked out, so we can't dial out or receive calls to our NY box. I want to be able to route outbound calls from the NY office through the one in SC. I don't care if the calls show...