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I have a customer with a small call center. They're around 10-15 agents, depending on the day of the week. They receive calls for 7 products. These 7 products are the huntgroups. Except for a couple of exceptions, all agents are members of all huntgroups. Each product has it's own DDI. One of...

In the (veeery) ancient days of Phone Manager app, it would be possible to select/highlight a phone number and have Phone Manager pass the number to the deskphone that would then make the outbound call. Our customer is looking for an app that can either do that or maybe allow them to: - copy the...

Hey there. We have a customer with Avaya Call Reporting 4.2 and they use the Web client (https://acr_ip_address:9080/web/login). They are telling us that they are experiencing session timeout's with those Web clients ever since we performed a system restart. We have already rebooted the server...

Hi there. IPO SE has an option under :7071 to capture packets. Such capture is supposed to be a tcpdump capture that can later be downloaded. We have a customer experiencing one-way-voice-only on a couple of phones (1608 and an analogue connected to an ATA device). Those 2 telephones are the...

Here we go again. I've seen several other threads here on this subject and usually they all go down to user permissions. But bear with me on this one. Server Edition with Primary+Secondary+IP500 expansion, all on 11.1.2.0.0 build 239. I am using the Admin CD that comes with SysMonitor...

Hey there. We have a customer with an A-law Server Edition R11.1. Most extensions are Avaya 96x1 and J100's. Now they would like to add a dozen Hikvision doorphones. Hikvision being Chinese AFAIK they said their doorphones are all Mu-law. Question is, can I run an A-law SE with both A-law...

Hello there. Since my latest odyssey with expired self-signed certificates, I started investing more time in trying to understand the security section of IPO systems and also the nature of the Server Edition expansions systems. Meaning, I've been trying to understand what exactly is shared...

Hi there. Here goes. IPO virtual SE running R11.1. Workplace for Windows 3.37 but I've tried with releases as old as 3.31 and the result is the same. IPO's identity certificate was coming to an end, so we regenerated the cert using the same DNS/IP combo. Customer uploaded the cert to a new...

Hello there. I've been working with SIP extensions on IPO only since R11. Now I've got a R10 IP500 system that I need to setup a SIP extension but the password field doesn't show in the extension form. This is true for both Manager and Web Manager. And yet, if I try to create an H.323...

Hi there. I know that changing Manager's shortcut to include "manager.exe -locale:xx-XX". Is there some way of doing the same to VMPro's client? Thanks in advance. Cheers

Hi there. TLDR: /var/log is full and since we are not root, we can't purge some big files in order to restart and be able to log into the SMI. Is there any way we can purge the logs ourselves without involving Avaya in such an old unsupported system? Now, a bit of background: We are currently...

Hi there. I don't know when Locations were added to IPO. It seems to be a somewhat recent addition. Like, probably since R9 or R10. How can I use Locations? For what purpose was this added to the system? I see these can be added to the extensions and to the trunks. But what for? I was hoping...

Hello, == TLDR == Roughly half of the calls on this customer PBX are routing via VCM and the other half routing via direct media path for no apparent reason. == Now some more details == One of these days, while looking at SSA, we detected that most calls were being routed via the VCM. Which...

Greetings folks. I have an IP Office server which has had it's certificate expired. I can access the server with Manager but I can't open SSA pointing to this server. And even if I could, I'd like to fix this properly and have an encrypted connection between this App and the server. So, it...

Hey there, We've had an issue with an old CM 6 install. We have the CD's so we're reinstalling. Everything's fine except for Utility Services CD that has had some kind of corrosion on it and the server can't read the image properly. Does anyone out there happen to have a 6.1.0.0.8 ISO image for...

Hi there. We have a customer with a couple of smartphones connected to Wifi and using Avaya Workplace APP. Both clients work properly but both are missing access to the PBX internal phonebook. When they press the search icon and type the name of their colleagues they don't get any results. I am...

Hi there. My boss wants me to go learn Mitel because we have landed a contract with a customer that has a big Shoretel PBX. I've posted before about this in the Shoretel forum. Here Link. Apparently Shoretel has been bought by Mitel and I am assuming this was a Shoretel Connect On Site. Which...

Hi there. This is my first experience with SIP trunking. I have set up a lab environment with: - VMware ESXi 7.0 - an IPO 11.1.2 on a VM (IPO Anywhere OVA), which AFAIK comes with SIP licensing enabled - a FreePBX 16.0.33 on a VM (ISO install) Both VM's have been deployed with zero issues and...

Hi there. My boss wants me to learn Shoretel because we have a customer that has both Avaya and Shoretel products. I understand that Shoretel has been acquired by Mitel. Mitel's website has reference to Shoretel products but apparently there are many product lines, such as: - Shoretel Connect...

Hi there. I know we can personalize our CMM mailbox greeting by calling our mailbox. But is there any way we can personalize CMM mailboxes by, for instance, copying a WAV-ALAW file to a folder? Because I have been given a WAVE file and been told that almost all the 90 extensions in this PBX need...