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GREAT NEWS!!! I was able to find someone who knew how to solve this issue of multiple Gateways on the same system. I also picked up some additional Citel / MCK units on eBay for a REAL bargain AND with a warranty. I really would suggest to check out eBay because you not only get these...

I am reposting this under the BCM Forum because this would apply to either MICS/CICS/BCM. The Citel MCK forum has no information on this issue. Me and another member ItsMyJob are having the same problems. I have an 8 port existing MCK REMOTE and SWITCH working and need to add more Gateways for...

I have two devices that I need to remote into but they both use port 2698 and they are on the same router. Will I be able to have the phone company give me two separate public static IP addresses and then port forward each to the separate internal IP addresses on the router? I believe the...

I have a 24 port Citel MCK PBX Gateway and a 24 Port Remote unit that is working just fine off of a MICS. I need to add more stations on the remote side at another location. I am not able to figure out how to add a second PBX Gateway on the LOCAL or SWITCH side that will accommodate more...

We are thinking about linking a few of our regional offices with the corporate IPO500 v2 7.0 what experiences have you had with this as far as reliability and dependability

i am using a IPO500v2 9.0 with digital 2420's. Is there a way to restrict or lock out the set user from changing the label buttons on their sets?

Hello, I have set up Basic Call Center on a Call Pilot 100 version 02.10.06.00. I only have 2 agents and 1 skill needed. Calls come in on a DID number Target 207. The problem happens when the agent does not answer their call if for example they leave their desk and forget to log out. The...

I am working on a BCM400 I think maybe a 450 that was going to be reused ad reinstalled. The label says BCM400 and I was able to get the login screen on my laptop at 10.10.10.1 however I am unable to get in with the usual ee_admin and default password. supervisor and default password did not...

As soon as we upgraded to Outlook 2013 our Voice Mail to Email service using the Call Pilot 100 Desktop Messaging stopped working. Does anyone have any idea how to fox this? This is really stopped us dead in our tracks we can't get our messages sent to our laptops and cell phones.