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I have a customer that is on Starlink internet and we are attempting to set up SIP trunks and move them off their PRI. Outbound calling is working ok but customer had to enable SIP ALG on their Fortinet firewall to get that working. Seems odd as every other time, we have always disabled SIP...

Anybody know what the latest software version is the the InDect service for the 9100? I have one that is running 1.3.1 and saw there was at least version 1.6.1 out. Now that the NTAC website is offline, I have no idea where one can download updates.

Anybody (probably only in Canada) use United Cloud SIP trunks on a SV9100? Cannot get them to register. United Cloud offers registration via static IP or username and password. I have tried both but cannot get them to work. I had incoming working, then changed a setting (cannot recall...

Is a license required for SMDR on the SV9100? If so, anybody know what the license code or part number is?

Has anybody been getting equipment from NEC in a timely manner lately or anybody even getting a response as to why equipment isn't shipping? We were told back in October that they moved their warehouse but things should be sorted in a week or two. Now they are saying the CP20 upgrade kits are...

Trying to setup voicemail to email on a 9100 with InMail. I have done it before and it isnt overly complicated. I cannot get the system to deliver the email. I have run the debug tool and get the below error: EmailService: received request, request - 2, client id - 0x6232b74, transaction id...

I haven't set up too many remote IP phones on a 9100 and was setting one up today and ran into an issue. Not sure if that is how it is supposed to work or not. I had already enabled 10-46-14 (NAT mode for DT900/800) but wanted to register my phone onsite first. I had the standard settings in...

I have a new 9100 with all IP phones, and all have static IP addresses. When I connect the phones to my network (nothing else is on the switches) the phones come up without issue. When I connect the network into my gateway device, after a couple minutes, the phones all lose connection to the...

Customer is complaining that their voicemail is not turning on message waiting lamps and old messages are not being deleted. I am not sure how they are deleting messages and perhaps are archiving instead. That may be a user issue. I have the system resetting message waiting lamps every...

Has anybody used the Grandstream DP750 base with the DP720 handset on the 9100? I cannot seem to get it to register. I left the SIP registrar port default at 5070 and assigned a personal index in 15-05-27 and entered a user ID and password in 84-22 but the unit will not register. I have one...

A client with an IP Office (9.0.4.0) had an incident where a call placed on hold did not recall back to the extension. They had a customer on hold for 26 minutes and he actually drove to the business, still on hold, to show them. Why he didn't hang up and call back is beyond me. They said...

I am located in Canada and recently moved a customer from a Telco PRI to ThinkTel SIP trunks. One issue they are having is when they call one of their suppliers and reach that company's auto-attendant and ACD queue, the call will disconnect. It is after the called side plays the "your call is...

What is everybody using or recommending to customers for routers with SIP trunks? We have been using the Meraki Z3 and they have been working well, just wondering if there are other options out there for the small locations and SOHO customers. The Meraki hardware isn't horrible price wise, but...

I have been working on NEC systems for over 30 years and this is the first time I have seen this. Customer called and said they couldn't call out, incoming calls (PRI) were all ringing to reception and they couldn't call station to station. They have four digit extensions and the system would...

Has anybody used the Mi-Alert mi-MCT385 multi-cell phone in place of the KX-TCA385? http://mialert.com/downloads/miALERT_Multi-Cell_DECT_Datasheet.pdf It registers fine with the Panasonic TDA155/158 base stations. Calls can be made and received without issue and the phones seem to handoff...

Is there a way to get the SL2100 to start ringing immediately on analog trunks? Right now, on the first ring cycle, the line key will light up solid and then on the second ring cycle, the line key will start flashing and the sets start ringing. Customer is using Telco call forwarding and wants...

Hello Is there a maximum software version on the UM8000 that is compatible with the SV8100? Customer has one older computer around that still has Internet Explorer, so I was hoping to upgrade the UM8000 to 11.10 so they could use Chrome. The 8100 is at version 11 and the UM8000 is currently...

I have one site that has an 8100 and the other site is a 9100 CP20 and I cannot get audio on IP-CCIS calls. The calls setup and can be answered, just no audio. The customer's public IP address changed on the 8100 site so at the same time, the customer changed the IP scheme for the 8100. I...

Has anybody tried using the new PGD - IP8WW-2PGDAD-A (BE119937) on a SV9100 CP10? I tried yesterday but could not get it to work. I have the jumpers both set for door phone but the system would not recognize that anything was connected to the digital port. It was a previously unused station...

What are everyone's thoughts on NEC discontinuing the UM8000, especially for the 9100? The 9300 has the UM4730 but the only option now for the 9100 is InMail. InMail is ok for basic voicemail but isn't overly feature rich. NEC is pushing to upgrade/migrate users from the 8100/9100 CP10 but...