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Hi All, I have an issue- trying to use a simple route-to number step in a vector and sending calls to external number. I want to send the VDN info (ex: 2000) as caller ID, but always the originator station's caller ID is being sent out. For example: Station 1000 is calling 2000, and when the...

Hi, It's pretty straight forward but unable to get around. I have a hunt group (Non-ACD) with 3 members and would want to play a message "all lines busy" when the members are on call. How do I program it in vector, below is my vector programming. but it does not play the all lines busy message...

A customer has CM 6.3 and would like to implement ACD (skill based hunt groups) and agents. They do not have any agent set up in the system, however there are agent licenses available. What would it take to implement this? we have configured agent login id but they are unable to login.

Have got request that I think could be achieved through variables, but would request your help please. CM 6.3. Customer is looking to record a dynamic announcement remotely, we can achieve this via remote-access feature- works well. But the challenge is this announcement is always playing (very...

How do I get a report from SMGR of a list of SIP stations? TIA.

CM rel is 5.2 tenant partitioning is set to y. Night service extn is defined in the TN that attd is using. two attd's- one is set as principal and the second is day only. Call is coming through a vector step-- dial 0 to speak to the receptionist (route to number 1234, where 1234 is the attd 1...

Avaya CM 6.3. I want to find the CDOM/ system platform IP of a CM, but cat /etc/hosts does not show the cdom IP. Could anybody suggest any alternate method?

Hi friends, I'm trying to upload a wav file as personal greeting. I think we can achieve this via WSO- but I'm unable to access WSO. I've tried mas ip/wso but it does not like it. What am I missing? please assist.

How to achieve do not disturb feature on SIP phones (they are set up as 9630SIP phones in SMGR & 9608 SIP phones are being used)? It does not allow to create a do not disturb button on SIP phone. There are 6 members in the coverage answer group and call flow is via a VDN/ vector-> service hour...

As a system admin can we remove some old messages (not all) from a particular mailbox? can you help with the steps please. TIA.

How to change time in IP-Dect base station? I see it is using NTP servers, so I'm wondering if it will require downtime.

Hi, We are trying to set up a paging system with an analog port in the CM (6.0). Currently we have an analog station and the paging system is connected to the analog port, it works, but with a delay of 1.5 minutes. The line just does not disconnect even after the caller has disconnected the...

Hi, Is there a way in Avaya to force an agent into ACW state from Manual-in or auto-in? There is a requirement for this and I'm wondering if this could be done. CM 6.

Customer is using "queue to best" command to route calls to the skill that offers less EWT. For example skill 1 is in the main office and skill 2 is in a remote location. customer wants to play an announcement if the call routes to skill 2 (remote location) after the queue to best command. Is...

I have a strange issue about agent-id's CLID when the make external outbound calls. Agent id is 1234567, wants to show 2356497810 while making outbound external calls. I have made entry of the agent id in public-unknown table as below NUMBERING - PUBLIC/UNKNOWN FORMAT...

Customer receives a lot of voicemails on a daily basis. Would like to know if there is way that the voicemails would be auto deleted when the mailbox is 50 mb full or lets say 70% full? Avaya aura messaging 6.3 TIA.

Hi, I'm new to Avaya aa messaging. Can you pleaide me as to how do I find out the number & IP's of MAS servers? all I have is MSS IP. AAM 6.3.

Customer is changing e-mail domain name. Where and all this has to be updated for MM 5.2 system?

Hi, How to configure zero out option in Avaya aura messaging 6.x? If you can guide me with a document with steps that would be very helpful. TIA.

If we send a broadcast message using callpilot & When the Message Forwarding Rule (MFR) is enabled the Broadcast Message does not get transferred via the MFR. Is this normal behavior?