Search results for query: *

I have a customer that has his paid for certificate expiring in 20 or so days. We went through and purchased and generated a new certificate and upload it to the IPO which I can see is in place with the security settings page on the web interface for the Server Edition. However, the workplace...

As stated I am working with a R11.1.2.1 application server installed under Hyper-V. I had some initial issues getting the VM to talk to the rest of my network but I figured that part out. Now its up and running and talking to my IPO but I can not login with the VMPro client. I know you have...

I have a customer running R11.0.4.5 with SIP trunks. Everything about the SIP trunks appears to work correctly except the audio issue we are experiencing with twinning on the SIP trunks. In the past, when I encountered this issue, I would turn on keep alives under System>LAN1>VOIP and it would...

I have a system running R11.1.1.1 that we have setup with Zang for presence that we are having a weird issue with. The Workplace IX Windows app logs in correctly and seems like it is working. However, you can not make any calls. If you attempt to call voicemail it pops up with the red...

Just upgraded a system to R11.1.1.0 along with installing an app server same version. Things went well but when I went to add a voicemail password in the security settings it required an exactly 31 digit password to work... what a pain! Just figured Id pass along this "great news"... The truth...

I have a 9608 phone VPN'ing back to a R8.1(95) system that is getting stuck on discovering. The phone is successfully navigating the VPN tunnel, connecting, and I even see the traffic from the phone and the system responding to the request in monitor. However, I just keep seeing the phone...

I have a system running R11 I am trying to setup a VPN between a Sonicwall and a 9608 phone. I do not have control of the firewall but the IT guy has been sending screenshots so I can confirm anything if needed. Here is the problem I am running into: Phone connects to VPN without errors and...

I am trying to help a customer with VPN 9621 phones on R9.1.12. Customer was on R9.1.6 at first so we upgraded. We upgraded the H323 firmware to R9.1.12's firmware version. Phone seems to connect over VPN properly but when it tries to register it gets an error stating that VPN is not allowed...

I have a customer with a brand new Server Edition installation. The server was ignited, licenses ordered, and everything seemed great. We went to finish the install today after getting the licenses and it is giving an error on the WAN port "No IP on interface" in the Linux screen from vmware...

So I have a weird issue at a customer with a K175 phone. I have the phone up and running but when they try to initiate a conference call they get an error on the phone. When I look in SSA it is kicking out an error that they are trying to use a voicemail pro feature without a license? As far...

So I have a customer that has R9.0.12 and had embedded voicemail and recently upgraded to voicemail pro. Previously they could call into voicemail remotely, listen to voicemail, and then hit 1 and then 0 to have the system dial the message sender for them. Once we upgraded to voicemail pro the...

I have a customer that has around 15 different auto attendants for 15 different "companies". They have 800 numbers for each company, with the same people answering phones for all the companies, that goes through the companies AA and tags the call when transferred so they know how to answer the...

Hoping someone is familiar with this error 10:02:35 4026221415mS H323Evt: GK: Unregister endpoint HMFSWD_5a670826634b334f for extension 255 reason 3 10:02:35 4026221415mS H323Evt: GK: Send URQ 10:02:35 4026221416mS RasTx: v=Src=192.168.111.10:1719, Dst=192.168.2.240:49300 peb=0...

I did a SIP cutover today and in the middle of testing they asked to dial 90 (9 for trunk access, 0 to dial the operator) which did not work. Provider said that the system was sending a + and not the 0. I checked monitor and sure enough that is exactly what it is doing. International calls...

I am just curious if anyone has any information on using this phone with IP office. I have looked on here for information on video conferencing and it seems rather sparce. Clearly will need a 3rd party SIP license. I have seem some posts about working on BRI but not PRI, then later PRI might...

Can anyone suggest a good two-way paging amp that is known working with IP office? I can't say I have ever dealt with 2-way paging amp before so I have no point of reference on what would work well. The truth is just an excuse for lack of imagination.

I followed the FAQ on this site to get a SIP trunk connected between an IP 500 V2 and an Asterisk system. I was able to get the SIP trunk up and running and I was able to dial an extension on the Asterisk side. I was even able to transfer the call from the IPO to the Asterisk extension. The...

I have a IPO system that is now currently on 9.1.11 that after a few hours to a day the voicemail simply stops responding. It is embedded voicemail and system status shows the voicemail is actually active but if you make any call to voicemail, dial shortcodes for the AA, or hit the message...

I have kind of a weird issue and I will be the first to admit I simply do not have a lot of hands on experience with Server Edition. Issue is a user has one way audio on Avaya communicator but only when dialing out over the PRI. User is on the Server and the PRI is located on the IP 500 V2...

I have been seeing a few customers reporting that they get a D100 and configure it. Once it connects to the IP office both the green and blue light turn off and the base is unreachable and unusable from then on out. You can not default it or do anything with it. Oddly enough the ethernet port...