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morning all, I have to delete about 10,000 stations from our PBX. typically I would load up a spreadsheet that has all the extensions I want to remove and then open ASA and use the Import Data option, then use the Remove command to see a grid pop up and copy the extensions over to the grid and...

morning all, we're retiring Avaya this year, it's been in the planning for a long time. something we've discovered is that we need a new SIP Registrar. in the past H.323 phones would register to CM and SIP phones would register to ASM. but since we're turning those servers down, we need...

dumb question but I have to ask: if I have 100 Avaya servers, mix of AAM, AES, CM and SMGR, and all of my licensing expires on 12/31, does that mean that nothing works on January 1st? basically, if I let the licenses expire and try to use a phone on January 1, will the phone work? will I have...

morning all, as usual I have the hardest task hitting me and this one is super fun. if you can help, much appreciated: so we switched carriers from AT&T to Lumen. most of our DID calls are working fine but we have this one little issue where some callers can't reach our DID's. what we...

morning all, we have a very strange problem. last night we ported all of our DID's from AT&T to Verizon. port went well, no issues during the process. then this morning we started getting complaints that our team can't dial 800 numbers. we began to test and sure enough, calls to any TFN are...

morning all. I have to change a few Dial Patterns in SMGR today. while reviewing I realized that the best approach is to duplicate my Dial Pattern, give it a different pattern label and then change the original dial pattern label so that I can now make the new Dial Pattern the effective...

we have a strange issue in our environment. our CM is setup to deny 911 calls, which forces callers to dial 9+911. fine, so when I test 9911, I get a busy signal + an audio message saying "No Routes Found" and a "480 Temporarily not available" message in my SIP trace on Session Manager. it's...

All, we currently use AT&T for all of our outbound calling. we have a CM that sends calls to SMGR and then SMGR routes those calls to an SBC that has AT&T SIP trunks to the outside world (PSTN). we want to disconnect AT&T and route outbound calls over 2 new SIP circuits, specifically with...

good morning, does anyone know of a way to use feature codes or some other means of using the PBX to place calls via your smartphone? we have 2 CES servers and they're currently down due to age, etc. but our user base needs the Avaya functionality of calling out from their smartphone, but...

hello, we have 6 AAM servers that we want to reboot, 2 are MSS and 2 are MAS. I know that the correct procedure is reboot MSS first, then the second MSS, then all the MAS servers one at a time, but what is the best method. they're running on AVP so do I perform the reboots from AVP and do I...

all, I used to know this but it's been years and I don't know where the setting resides in CM. I know how to add an email server in Aura Messaging but where do you add the email server in CM so that your PBX can send emails to specific people or distribution groups? I just want to log in to...

does anyone know how to verify the current version of Log4J running on Session Manager? I have all the documentation from Avaya telling us what patch we need and what files are required, but how do I see what my current version of Log4J is running on my ASM servers? does anyone know how to...

morning all, my SMGR server is giving everyone headaches bcos there are sync jobs scheduled to run but they never run. right now I see 21 jobs in a "pending execution" state and "enabled". we also have 2 CM's that are supposed to sync to SMGR but they fail a lot bcos the midnight "Active...

hello all, please help me settle a claim. an engineer on my team claims that the 46xxsettings file is only used by physical phones, not softphones. is that true? when I launch One-X Communicator on my laptop, is it looking at the 46xxsettings file during the boot process? is this referenced...

we're migrating some of our folks from Avaya to TEAMS Telephony. has anyone used Poly CCX phones to register them to TEAMS in the Cloud? what was your experience like, can you share any pain points or thoughts on the phones and reliability on the Cloud?

have any of you tried updating the .xml file in One-X Communicator so that the Server List is populated when users open the app and they do not have to enter a server manually?

Hi all, does anyone know of a way to run a script or schedule a report that shows me how many One-X stations are registered? when logged in to ASA I can run multiple commands, like "status socket" or "list reg..." but I really want the command "display capacity" bcos on page 13 it shows me how...

hello all, we have 2 CES servers in our environment and 1 of those servers seems to break every week. Users get an error on their Equinox app saying that their service is down and to try again. what we've discovered is that the "1XP Service" is hung and it requires a restart. so we have to go...

hi all, does anyone know how long it takes CMS to have an event/call record recorded in Historical Data? If my Call Center gets a call at 2pm, is it available under Historical Reports in 15 minutes, 30 minutes, an hour or next day? thanks in advance.

I have a daunting task. Have to document 500 hotlines in my CM running version 7.0. I know how to display an extension and how to run a report for displaying them but I don't know if there is a report for the List Usage Extension command. If there is no way to do this in a report I'm forced...