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  • Users: Swiney52
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  1. Swiney52

    officeserv not booting

    So I have an Officeserv system that was working but now all the phones say "server not responding" I have link light on the LAN port and the SM/MC light is lite solid but the run light is off. I don't know if this would be an issue with the processor or SD card. I'm thinking the SD card is fine...
  2. Swiney52

    Reset SVMi-20e Access Password

    We have taken over a customer with a Samsung Officeserv 7200 that has an SVMI-20e voicemail. I do not know what the access password is to get in to admin the system and I have had no luck getting it from the customer (they don't know it and the original installer is no longer in business). All...
  3. Swiney52

    SL Programming Flow

    I am new to the world of NEC. Our company has recently started selling NEC (mostly SL2100) for a low cost option. I have plenty of experience with other systems, mostly Avaya IPO and Toshiba. I find that the NEC program numbers are all over the place and there is no flow to them. I wasn't sure...
  4. Swiney52

    XTS with AT&T IP Flex

    We have a customer with an XTS that recently changed from AT&T PRIs to AT&T IP Flex PRIs. They have 3 PRIs and are having issues with random calls having no audio. I have not been able to duplicate the issue but from what the receptionist has told me it seems to be happening on all three PRIs...
  5. Swiney52

    IPO plays back it's own music on hold when being put on hold

    I am having an odd issue with an IPO v2 version 11.0.4.0.0. If you are on a call and the other party puts you on hold you hear your own MOH instead of the MOH of the person putting you on hold. It plays your own MOH for a few minutes then eventually starts playing the MOH of the person putting...
  6. Swiney52

    Downgrade Digital Station B from 9.0 to 5.0(26)

    I am working on a system that is running 5.0(26). They purchased a new Digital Station B expansion. The expansion is running 9.0 so I am assuming I need to downgrade it. What is the process to do this. I was told that I should be able to go file-> advanced-> upgrade then select the expansion and...

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