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  • Users: Class2666
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  1. Class2666

    Windstream SIP - 911 issues

    We are running Aura ver 6.3 and recently switched from ATT pri's to Winstream SIP + pri's (for analog service) We also use RedSky e911 The issue we are experiencing is with 911. Via the SIP circuit, we are able to make the calls. But the PSAP only reports the Billing phone number and not our...
  2. Class2666

    Caller Application issue

    Ive been asked to set up a caller application. 1. Pressing 1 sends the call to our HR dept. 2. 2 sends callers to payroll (Virtual extension -> coverage answer group, then a couple other users then voicemail.) 3. 3 sends calls to benefits (built same way as option 2) I am experiencing trouble...

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