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Using Eigen wireless handhelds. Can take payment, but cannot apply payment or close checks. Errors in log: Mon Feb 26 17:13:39 2024 | MICROSPOS | POSAPI | 0 | Attempting To Add Tmed record seq 10 Tmed Item VISA | Mon Feb 26 17:13:39 2024 | MICROSPOS | POSAPI...

Got "Interface Not Active" error when starting RES. This site has identical setup compared with other sites that run properly. Restart Micros Interface, SSF services, reload DB, no luck. Device interface (Givex SVC) has the exactly same settings like other sites. Tried 127.0.0.1 and network...

thread693-1789875 The same error. Any suggestion? Thanks

SIM/ISL writes logs on workstations. How to transfer logs from all workstations to the server? Thanks.

In RES 3700, what's the best way to route remote printing according to RVC or table number? The use case is for restaurants with multiple bars (bar printers) or kitchens (kitchen printers). Those restaurants are equipped with lots of mobile workstations. As mobile workstations can serve any RVC...

For whatever reason, a check summary report cannot run. Checked 3700d log and found log below. Error code -141 means "Table '%1' not found" . Is there a way to see which table is not found? Thanks...

A RES 3700 new store. Subscribed menu items from EM; on local RES, all menu items prices are null. Followed Oracle manual (3700 EM - Newly subscribed menu items do not show up in ops at store (Doc ID 2171481.1), still cannot fix the issue. Can verify that price tier is set correctly for this...

Someone played around the system and now when ringing up menu items, only the 1st ordered item shows timestamp. Previously, each rung item had a timestamp after the item. How to add it back? Thanks.

RES3700 What does this error mean? Thanks

Is it possible to change printer class on the fly? i.e.: a menu item usually goes to order device A, but there is a button (through macros or ISL file) such that when clicked, change currently selected menu items to order device B.

Pretty much the same issue as this thread discussed: thread693-1739035 Changed logon user from Local System to Local Service, still no luck. Log shows the task was completed successfully, but no disk file created. Turned on folder auditing, didn't find failure events either... If running by...

New installation of RES 5.7 MR6, SVC 4.2.7.451. All gift card related operations immediately return D778 Not Completed error. Host Adapter is msvc-micros (but gift card platform is givex); SVC configuration files are exact copies (just changed adapter IP address) from another location, which...

Sales - Discounts, added a discount, set type to Automatic. Discount is 50%, for food items, time set to two weeks, period set to dinner. Discount SLU is the only available discount SLU, using a default touchscreen template that I cannot edit. RVC Discount - (this RVC), selected "Automatic...

Log snippet: Tue Apr 5 12:21:36 2022 | MICROSPOS | POSAPI | 0 | CTransactionServices::AddToExistingCheckEx failed with error C701042C, TTE = 938 | Payment itself was successful (Eigen) Checked POS configuration, cannot find any issue...

A new installation of RES 5.7, patch 5.7.6. Issue: Restaurant status goes to OFF automatically after setting it to FOH Log level set to 2, and here is a snippet right before the switching to OFF moment. any idea why? Thanks! Thu Feb 17 10:03:03 2022 | RESSERVER | RESDBS |...

I upgraded EM package on restaurant's RES server to 5.7.0.471. EM package version is 5.7.0.471 too on the EM server. But for one location only, when receiving the package, I got this error: EM installed version 5.7.0.471 does not the database version 5.7.0.332. This location's RES version...

On the corp server, need to upgrade EM from 5.5 to 5.7. Do I just need to run 5.7's CentralSetup file? Or need to install Res 5.7 first? Thanks!

Just installed a fresh RES 5.5 on a lab machine. The 1st packet deployed successfully; but the 2nd packet got issue. The issue is when running receive.exe in command line, the program does nothing: no error, but not receiving packet either: What is the problem? Thanks...

thread693-1797761 Play with RES lab on VMs and a Windows 10 (x64) VM always fails on the last step of CAL RES 3700 is a VM duplicated from a production environment, version 5.4. It has Win10 based Oracle WKSs in production environment. WKS VM is a fresh installation of Win10 (retail...

Downstairs and upstairs are two RVCs Want to send beer orders ordered on upstairs workstations to upstairs (remote) bar printer, and beer ordered downstairs to downstairs bar printer. Will this work? 1. For beer's print class, print on both bar printers 2. For upstairs workstations, order...