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So we have an embedded MBG on a Mitel SMB with MiVB 10.1 along with an EX-Controller that has all the extensions registered on it. Outgoing is working, but we can't seem to get incoming to work and there aren't any traces showing up on MiVB. We don't have any routing rules set in the MBG nor...

So I'm real new to Mitel and I'm having trying to configure an access code for international calling. Anyone have any idea on how to configure one and get it working?

Hi, A strange issue has been encountered by us where we can't seem to set any external number in the forwarding unconditional setting. It's also worth noting that the inhibit option is disabled in the settings. Like whenever we try to just set the number by hitting edit, the select button in...

So I'm having this strange issue with an Avaya digital phone where the phone's not showing the full 10-digit number in the call history. The funny thing is when the number is dialed from the history, it's dialled as a 10 digit number, but it doesn't show as a 10 digit number in the history. Is...

So I've been using a custom screensaver and honestly, having the clock in the front just looks bad. Is there a way to disable it?

Hi, So I'm fairly new to Mitel and I've got no idea how to change the screensaver on a 6930W phone running on Mitel MiVB 10.1 on the EX-Controller. Could someone help me out?

Hi, So we have a SIP trunk hooked up to this makeshift-weird-out-of-this-world open source PABX and both the phone and that server are on the same subnet. What happens is that when the access code is entered and then the number is given, the phone just shows "dialing" and error message or...

Greetings, I'm in a bit of a predicament where the DID of an offline Mitel phone keeps on ringing even though the phone's offline and the same goes outgoing calls for a mobile phone that is switched off. Usually, if a phone is switched off, we get a message from the service provider saying the...

Hi, I had to install One-X attendant recently and it keeps giving me this error on the login screen with these two buttons in red called "DB" and "LIC". I managed to get rid of the LIC error by typing in localhost with port number 8445(not 8443) and the error went away, but the DB error still...

Hi, so I'm fairly new to Mitel and recently, I've been trying to figure out how to upload the IVR greeting and make the IVR call flow on the MiVoice Business 10.1 platform. I'm more of an Avaya guy and I haven't really worked too much with Mitel. I'd appreciate it if someone could help me out.

Hi, So I'm in a bit of a pickle here. Changed the time on the ESXi servers hosting both SMs after which both SMs' security modules started showing as "down" on the SMGR. Thing is, all endpoints are still registered and both security modules are pingable, but even still, the security modules...

So I want to add speed dials or more call appearances to the JEM24 display, but I've never worked with one previously. Could someone just tell me how to add buttons to the damn thing?

Hi, I'm completely unable to set the date and time on my Avaya IP Office Essential Edition. For some reason, it shows the date as 2/2/2023 and the time is completely off too. When it was 4 PM, it was showing the time as 10 AM. I checked the reachability of the 500v2 to the SNTP server and I...

So I came across an old G650 Aura gateway that has cabinets for analog phones. I know which cabinet is A, B, C, etc, but I'm not sure which port is which inside of the cabinet. Could anyone supply me with a diagram or something showcasing which port is 1, 2, 3, 4, etc? I just want to know how...

So basically a certificate went ahead and expired on my server. Now I whenever I click regenerate in the security settings, there's no change and the certificate still shows the same expiration date. How do I regenerate the certificate? Here's a picture of the error that keeps popping up(I...

So I've got a PRI line setup for 30 channels on my IP Office system, but the PRI's being swapped out for a 15 channel one. How do I configure the line for 15 channels? Do I just change all values that are set to 30 to 15? Also, I noticed that the data channels are also set to 30. Shouldn't...

So I'm building calling rights from scratch(intercom, local, nationwide and mobile+nwd). I think I might have the gist of it. I'll put it down below and tell me what I'm missing and/or where I'm wrong: I'll have to first add route patterns that have the outside line mentioned along with the...

To my knowledge, auto-attendant doesn't really have a particular limit for how long a message could be for the IPO essential edition. Anyone here got any idea as to what the limit is for an audio recording for the IVR?

So I'm not really short code-saavy if that makes sense and I'm really having trouble configuring voicemail for the 500v2. Could someone provide me with a "guide for dummies" as to how I can configure voicemail for an extension?

So I've been kinda getting my hands dirty with Aura a lot lately and I have one question which is how does the CM know which gateway has which PRI card? So when I hit list con all on the CM(Release 10.1), I see MM710BP along with the channels of the card, but my question is, how does the system...