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I have a cleint on MICS 7.1, CP150 w/ Enhanced Call Center. They mostly dial outbound and I have all Agents setup so Supervisor can login and monitor calls. the problme is that when he uses F905 and selects agent to monitor, there is a distinctive "Beep" when he begins and ends monitoring. This...

What is the stepps to program the system (nortel software 6.1) to forward to cell phone. Right now only can forward to internal extention. (all lines are analoge) Thanks

Can you help me with my request for the correct conduit size for the electrician? I need (24) Cat5e's to feed into a 8 workstation group(3 each), of modular furniture stubbing up from the floor. Where can I find a chart or formula for this? Thanks!

Can anyone tell me what they would charge in thier market per run for the following: Each data station cable will consist of two (2) 4 pair, 24 AWG, Category 6, 550 MHz Systimax GigaSPEED #2071 CMP, UTP cable, continuous cable run (no splicing) from the new IDF (Intermediate Distribution Frame)...

vp 324 gets hot and not lighting up the module,Any suggestion? patched to 5 and 6 on the cat 5 jack

I havve searched all the threads, but cannot verify if Silent Monitor is available for outbound with Call Center Pro option. I know it is available at no charge with inbound hunt groups on MICS and BCM, but I need to verify this functionality on outbound calls for an outbound call center. Can a...

I am having a problem with a BCM 400 recent install in which we upgraded from analog to DTM using PRI. Programmed and unit worked perfect until we discovered that consistently there would be static on lines after a second channel was in use. The telco disabled channel 22 to try to isolate...

I am a Nortel guy looking for an NEC guy to handle an approx. 40 phone Aspire install for my client. System is being pulled from a relocating office from Richmond, VA. Anyone interested please contact me for scope of work, timeframe, etc... Thanks guys! Rich Cizmas 702-325-5805 Voice Plus...

I had a CP100 pwr supply quit and my supplier sent me a new one. It blew the unit out! I then saw that the output was 48V!!! Just need to confirm that this caused the unit to fry. I am going to have to fight with my distributor for a replacement. I know the old 9V's were replaced by 8V's, so I...

This one is very strange, have a MICS 5.0 customer who had power failure over weekend as someone ran into power line at 1:30am sunday. Came in this morning finding all outbound calls from other phones are ringing at receptionist phone only. I was there and verified this, rebooted system and all...

Getting ready to go 5.0XC to 7.0XC. Will be using upgrade tool to go from 5.0XC to 6.1XC first, then 6.1XC to 7.0XC. Current NVRAM says NNTM48602520, 2001/03/08, NTBB08GA-93, REL:02, 2003-09 Just verifying that this NVRAM cartridge is correct so I won't lose PRI codes to a system ID change. I...

Have a customer who was experiencing some dropped call problems and a few other hiccups. Got in for some remote programming, cleared some logs....found nothing really major, then did a system restart in maintenance after hours remotely. The next morning the receptionist kept getting every call...

Customer is running a 8 port fiber nam w/4.1.05 on a MICS 6.1 System. The trouble is that with very little call volume, the system is kicking back calls transfered to extensions because VM will not pick up at 4 rings. If you try F983 I get "VM Busy". After I wait a few seconds, it will let me...

My customer has the following problem: A T7406 is used as a mobile backup for the receptionist while she is roaming around the office. If an incoming call comes in on L145 she answers the call. While she is on that call, if another incoming call comes in on L145, it will blink but not ring. I...

trying to network a CP100. Changed IP on laptop to 192.168.110.11, connected via crossover cable, type in 192.168.110.10 and cannot connect. tried from laptop and desktop. Will not ping (request timed out). Called tech support and they said I am doing averything correctly. Customer hasn't...

I am upgrading customers NAM 3.0 to 4.1 but having a problem Restoring to new hard drive. I ran full backup of VM files and sekur files, and everything backed up ok. When I try to restore these files on the new drive, after following all instructions past the "Insert Disk 1", I always get...

I have a customer who added a second t-1 card and add'l PRI circuit that I am having a problem with. Everything as far as I can see is configured correctly, PRI, lines provisioned, PRI-B is allowed on my test extension, but I cannot make or receive calls on the circuit. I also tried to program a...

any suggestions for a repeater or some kind of booster to increase distance on a network connection. Trying to connect two buildings just over 330' approx. I do have an IDF where I can install a device about midway. Any one have any suggestions to keep the full 100mb over copper or am i looking...

MICS 4.0 with Flash 4 has been working great for about a year. Somehow a VM Box was deleted, when we went to reenter, it asks MB, then EXT, then Service Class as normally does, then when you enter "1", it says "cannot Proceed" and kicks you out of admin?! Has about 50 sets...

Have a customer with a soundstation in a conference room with a 7310. They usually establish the conference call on the 7310 and transfer it to the Polycom when ready for the call. Problem is we can establish a 3 party conference on the 7310, but then cannot transfer that call to the...