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Due to weather related issues , one of my sites enjoyed an extended power outage last Friday . The outage took down the PBX , Call Pilot and Symposium . Since power has been restored , there has been an issue with the AML TSP link , it seems to be bouncing , up for a while , down for a bit ...

We have an Option 81c and had been planning on replacing with Cisco Call Manager as CUCM is now our corporate standard . We recently learned that Corporate is selling our division . We have three remote DC facilities that were already on CUCM , only about 100 phones in total . The division HQ...

Presently running the 2050 Softphone 4.04.0169 . We have been using these for years and recently noticed a problem calling between the softphones . Due to the virus , all agents are working from home , using VPN . When agent A calls Agent B , neither agent can hear the other . If an...

We recently replaced an Option 81C with Cisco CM , analog devices are connected to VG-310 units . One user is reporting that when calling into a bridge / conference call , the far end is hearing multiple/repeat DTMF tones . User has a Polycom analog phone . So far , we haven't been able to...

We are running AACC 6.2 . I recently tried to activate a new script but I'm seeing errors/problems when I'm assigning the CDN to the new script . The new script activated without any errors , as it's basically a copy on an existing script with a few name changes ,but when I try to associate a...

Has anyone installed the MS17-010 WannaCry patch on their Symposium server ? We are running Server 2008 R2 SP1 . Wondering how long this takes and if there are any concerns . THANKS !

As part of a PCI Compliance intergration we are being asked to automate the activation of the tokenization process . The PCI system is being installed in an "always off" configuration . To take the ownership of the process activation off the agent ( and to meet PCI compliance ) , we have been...

Does anyone have any experiance intergrating the Eckoh Callguard PCI Compliance system to a Nortel CS1000 ? We have two call centers still running CS1000/Symposium and we are being forced into installing the Eckoh PCI Compliance system . Eckoh doesn't seem to have any expertise in adapting their...

New to Call Manager so excuse the less than intelligent question . I have a site that is reporting that they can't place calls to a specific prefix . All other prefixes in the 970.xxx.xxxx complete as expected . Any suggestions on where to look to see why they can't place calls to the 389 prefix...

Having an odd issue with the Supervisor Desktop. When monitoring the agents, ONE of them will disappear and reappear randomly. the agents remain logged in and even take active calls. Any thooughts to why this just started happening ? THANKS !

Is there a way to export the scripts so the call flow can be reviewed outside the Designer ? I have a call center that is planning to replace the existing CS1000 , Symposium with a Cisco Call Manager / UCCX platform . Just trying to see if there is an easy way to provide the engineers with a...

Up until a couple of days ago , we could access the overhead pagiing by dialing ACOD "75" . Today I was informed the "75" rings to the receptionist . The console can page using "75" but no one else can . I did notice that the top left key on the console has the busy indicator lite . I'm thinking...

Can anyone provide guidance on connecting a VIC3-2FXS/DID module to a Bogen paging system ? We recently installed a Cisco VOIP/CM system , replacing a Nortel Norstar that was connected to a Bogen TPU60b amp via a ZPM3 , 3 zone paging module . The vendor that installed the Call Manager provided...

We are using CUCM 9.1.2 , UCCX 9.0.2 . Several agents are able to use the wrap up , reason codes on their phone , several are not presented with the wrap up code option on the phone display . The agents are logging in on their phones , not using CAD . Doing a stare and compare , all phones ...

We are running AACC 6.3 . In the Master script , I have a GIVE IVR entry that I manually activate by remarking in / out as needed . The GIVE IVR is a special announcement that is played to all callers at the beginning of their call , before they hear the menu options , before the call is...

Is anyone using the Aspect EWorkforce Managent system with the Avaya ACCS 6.3 ? We recently upgraded from Nortel Symposium 6.0 to Avaya ACCS 6.3 and cannot restore the connectivity to the Aspect server . We have reset all of the user and account IDs ,reset the passwords on both the ACCS and the...

We recently upgraded to Avaya CP 5.01 , working great so far . During the install the tech noticed that we have the keycode for Speech Recognition . Out tech explained this allows callers to access their mailbox by speaking the mailbox number , password , play , etc . Has anyone used this...

Several months ago , one of my sites upgraded from Symposium 6.0 to Avaya Aura 6 . Since the upgrade , we haven't been able to open the Master script and activate/add any new scripts . When we try to open the Master script , it open in a tab named Contact Router . All of the other scripts open...

I have a remote site with 12-15 agents . All agents can see their "not ready" codes on their desktop except one agent . I have deleted , rebuilt the agent profile , created a new profile with a similar name , uninstalled the agent desktop , rebooted CM and Call center server , still can't...

I have 2 WRT54G wireless routers , I need to set these up to provide additional ports and wireless in another area of my house . R1 is on the 1st floor , hardwired to the Comcast connection and 1 desktop.R2 will be on the 2nd floor , I have a CAT5 cable running from R1 location to the R2...