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Hi, I was wandering How to configured a TDE or TDA to be able to dial 911 instead of 9911? We want our customers to be able to unhook any phone an dial 911 for emergency instead of dialing the "9" before. Thx

Hi, I have to quote a customer with 5 sites: 4 TDE100 and 1 BCM450. All these sites must seen each others. I Wood like to make sure that I have all the licenses needed. Can someone tell me if I understand well please? On each TDE: - 1 x IP-GW H323 - 1 x advanced function (for the...

Hi A customer has 2 receptionnist in one HG (2221 and 2222 in HP 6000, collective ring). The Incoming line group destination is 6000. After 24 seconds, the HG's voicemail start the AutoAttendant. Works fine, but the issue is that when both receptionnist are on the phone, they can't ear or see a...

We have a customer with IPO r8 Essential. The customer wants: The receptionnist to answer all incoming calls and if she's busy or away from her phone, then the call is route to the AA (which will give the option of pressing "0" to try reaching the receptionnist again or "9" to leave her a...

Hi everybody, Wandering is theres's a way that an internal transfer call comes back to the person who made the transfer if the destination has no VoiceMail Box? So for exemple, the ext 221 transfer a call to 222 (which has no voice mail) to come back to 221 after 3 rings. Kind of same thing as...

Hi, I have a customer who wants to restrict long distance on the extension 230. We created a SC (9N, Dial, N, 51:Restrict). The problem is that this company works with 2 analogue trunks and these two lines are represented on the extension 230. They need to be able to pick up any incoming call...

Confusing !!!!???? Is there a way of having a ccr license (with the supervisor license included) but without having agent licenses? The goal is to have only the reports of the Huntgroup without having the agents informations and the agents have not to login the ccr web page to see their info...

Hi I want to use the SoftPhone at home and be able to switch to my residential phone if the Internet start to lag. I would assume that it is working like a deskphone with the twinning button, but I don't see the options on the softphone. So what is the procedure to switch to the analog phone...

Hi, I've setup an External Twinning on a cellphone and it's working fine. The only issue I'm having is with the CallControl when I switch from the deskphone to the cell using the Twinning button on the deskphone. The call is transfered to the cell correctly but I have no longer access to the...

Hi to all, We have a customer who has a lot of 3725 cordless phones with IP Office 500 v2 R7. The problem he's having is the little bip they hear when a second call arrives. We set the ATTENTION RING to "RING" instead of ABBREVIATED RING (which is working fine with regular phones) but it does...

Hi, Is there a way to block an extension to be dialled from an external call with VM PRO? For exemple, a client can dial the receptionist ext 221 but not able to dial the 225 (which would be the kitchen ext). The 225 is not part of the directory. IP Office 500v2 R7 with VMPro. Thanks

Hy We've setup a few systems with Paging on an analog port (set as paging). When we connect an amplifier system (different kind of amplifier) for paging in speakers, there is always a little noise coming out from the speaker. I read some posts about this issue and some of them mentionned the...

Hy to all, We have a client who use the english US (enu) and French CANADA (frc) languages for their VM Pro system. We need to change some default wav files. I found the PDF for all the english wavs but the French file from the Avaya KnowledgeBase is for French France (FR) I guess cause it...

Hy to all, Little issue: We use IPO r7 with VM Pro. If someone leaves a voicemail to long for the system he receives a message saying something like "your message is to long" and hangs up the call. So the same person call back and continue is recording thinking that the first message was sent...

Hi, I have a question regarding the centralized voicemail pro 7.0, espacially with the auto attendant. I have 5 sites to centralised with around 200 users in total. Let say that my main site is site "A". What's happening with the auto attendant when someone calls the site "B"? Does it takes a...

Hi, I work as a Network Administrator with 250 users. Sometimes, the Humain Ressources's Director ask me to have access to a specific user's mailbox without him to notice it because they think that this user wants to steal some informations and go away. So usually, what I do for that is to go...

Hi everybody, Is there a way to control from laptop the Backup Exec install on the server (in the same lan). thanks

Can somebody tell me what is the best sniffer or is there a good free one ! Thanks

Hi, Just want to make sure: I have 6 disks in Raid 5. When data is written to disk, there is 5 blinking leds. Why is the 6th led is not blinking ? Is it because it is the parity disk ??? Thanks

Hi, I delegated my technicien to be able to Join computers to our domain. He's only members of Domain Users. But when He entered his name and password to join a computer to the domain, he got and error says "access denied". So, I don't understand ! When you go on Delegation on the root of the...