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Hi MICS 6.1 MR FC NT7B66CU Analog lines Is it possible to redirect 2 different numbers to seperate off-site numbers from one extension? Example: Extension 221 Line 1 forwards to 111-111-1111 Line 2 forwards to 222-222-2222 Or would the redirect need to be perfromed on 2...

Basic mode 11.0.4.2.0 build 58 and also 11.0.4.1.0 build 11 1416 telephones 2 combo cards I can not remember the last time I set up a system in basic mode and now I am recalling why, for basic they're kind of a hassle. I hope I am missing something simple. I have tried 2 different SD cards...

Can the wav files for a user's messages be individually deleted in the Avaya>IP Office> Voicemail Pro>VM>Accounts>User name folder on the VM Pro server? or will this confuse the IPO and muck things up? I have a customer that has 1,000s of old messages and it would be best to selectively delete...

Hello, I have a customer that has a Toshiba CIX670 that I have been maintaining. I am surely no Toshiba expert but have figured things out along the way over the years. My background is Nortel and the Avaya IP Office. They are switching phone providers and this has turned out to be...

Hello, I was wondering if there would be any complications with using essential edition with embedded voicemail for about 150+ extensions if all of the mailboxes are configured to forward messages to email and not keep a copy. I know storage wise using embedded wouldn't really wouldn't work...

The more threads I read the more confused I am for what I thought would be an easy situation to fix. I have IPO with an analog extension configured as a paging port with a short code etc. It works great with my telephone test set in monitor so I know the config is good but it doesn't like a...

Hello Is there a way to light up a button for messages left for a hunt group. I searched tek-tips but all I found was how to light up the general notification lights and not specific buttons. With my setup it currently lights up the visual mail button and the main notification light on the top...

IPO v10 with VM Pro on UC Module I have a doctors office as a client. They have 5 doctors who take turns being on call and sometimes they have another off-site doctors office cover for them. To reach the on-call doctor is only an auto attendant option after hours. There is only 1 doctor on-call...

I'll do my best to keep the info as brief as possible I have a SIP trunk. Inbound/Outbound calls work fine. I would like to change the outgoing caller ID that shows up on the phone that is called. I thought it was straight forward but I am discovering it is not. I have tried many settings but...

I have a customer with MICS 4.1 They have an ATA2 with a cordless phone. The phone misdials most of the calls. I put in a different ATA2 same thing Tried a new cordless phone same thing Use my buttset to call out same thing I'm plugged directly in to ATA2 so it's not a wiring issue. I have my...

Hello I have a customer that has a TVA-50 on a TA-824. They have an extension that they would like to receive the message waiting lamp for their general mailbox 998. I went through the install, programming, subscribers and feature manual but it isn't really spelled out clearly. It states the...

Hi I have a customer who has a BCM400 4.0.2.03 and they have been reporting that they have had many mailboxes in the office that have been locked the past few days. I would suspect someone is attempting to hack their mailboxes but the only thing I'm not sure about is that the customer said...

Hello BCM400 4.0.2.03 I have a customer who uses/used DND to send calls to voice mail with their private DID target line. I know Feature 984 does this but he has used the DND to accomplish this forever and it seems to have just stopped working. Other people have the same set up in the office...

I have a customer that claims they are not receiving their email copy of their voicemails afterhours. Is this possible? I do not recall a notification schedule for VM to email. I know a schedule can be set up for normal phone call notification but not one for VM. She says when she comes in in...

I have a customer with IPO 8.1 and VM Pro 8.1 on MS server 2012 R2. FYI: It is configured as one of their Domain Controllers but not DNS. They want to now use one-x portal and I think I will have to reinstall VM Pro. I looks like iis was not present at the installation of VM Pro. I assume this...

IPO 8.1 (85) Legacy card carrier Universal PRI-1 daughter card Super trunk (non-PRI) T1 from Telepacific all 24 channels T1 currently works in customer's Nortel MICS system. When I plug it into the IPO I can not make or receive calls. I plug it back into the Nortel and it works just fine. I am...

The system is a BCM 400 4.0.2.03. All phones are i2002. On Friday my customers phones keep going offline and rebooting. The screen says "Server unreachable restartinig in xx seconds". Once it does connect it only stays connected for 30 seconds +/- then reboots again. When it does connect the...

Hello, I have a client that has a CP150 31.10.14.22 that defaulted due to a power outage, but it did keep its IP address information. I am having troubling importing their vbk files. I am using the same exact computer with the same CP Player 2.50.06.27 as I did a few months ago. This exact...

I have a customer whos CP150 software cartridge died. The power supply and the main cabinet function fine with a different software card installed but the problem is that they used to have 120 mailboxes but now it just shows 20 mailboxes. It is my understanding that the keycodes are installed...

I have a customer that has an ACS 509. When they page from an analog phone (or my butt set) after I hang-up there is an annoying squeal over the speakers. It as if the system is sending a disconnect tone that the paging speakers pickup. Oh as I'm typing this my gears are turning and I think I...