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PBX is 6.0 - This is an MST trace on incoming call over SIP trunk. The problem is the VDN does not display on 64xx Digital Sets. VDN Display works fine on all IP phones. They found that something is adding extra couple of spaces (the underscores highlighted in red below) If we route the calls...

When I contact Verint support, they say they do not support any editing of the recordings. The client has a requirement to edit recordings daily and store for training, recognition and legal purposes. Does anyone have a process that works well? The current process requires them to re-record...

I'm looking for a process to convert and edit .wav files from Verint to MP3 on a Windows 7 computer. I've tried downloading various editing software and installing special codecs and importing raw .wav files but nothing seems to be working. The company I am working with had a process to play and...

Need to test 600 digital phones and no digital ports at all. Is there any other crafty way to test Avaya digital phones to see if they work?

I have an S8300 ver 5.2 with IA770. It is transferring to audix on a simple coverage path 1 to h99. Recently new extensions were added, they were already setup on the dialplan, however the new extensions when not answered are sent to the enhanced transfer 0 extension. Old extensions with the...

I have a 302A Receptionist Console. They are requesting the ability to answer and transfer calls while away from the desk with a wireless headset and dialpad. Some options I've seen are actual wireless telephones and a bridged appearance from the receptionist phone to the second line with the...

Someone asked me if their Exchange 2003 with (Company 65 employees/average usage) is at 72GB with a 75GB limitation, their consultant advised them to upgrade to Exchange 2010. They said the software is free but would require 40 consulting hours to install. They asked if upgrading to 2003...

Version 10.1 - Is it possible to program a Resume/Release button as well as Login/Out on the phone handset itself without using the computer? Thanks!

I'm looking for a good wireless phone to recommend for a Magix system, the 3920 I'm guessing is an analog connect? Some websites are listing that it works with both Partner ACS and Magix and others say it's only compatable with Partner ACS. Has anyone used 9620 on a Magix? Thanks! Toni

I have an EC500 User who wants their inbound calls back to the office to display their cell phone number (not their extension). Is there a setting on the EC500 Configuration set that can be adjusted? Thanks! Toni

Using Intuity Audix 5.1 Fax Messaging and trying to allow a subscriber to print a fax via the telephone touchtone input and at the point where it asks you if you want to print to press *1, when they do it just disconnects. I've checked the admin docs, COR, COS, ect... I have it working...

Having trouble in an older Definity to ping CLAN, tried everything, asked them to set 10 or 100/Full No Auto Negotiate on the port, and finally Network Admin says their router can not support Flow Control. I'm asking them to supply the make/model of the router to see if a firmware upgrade may...

I've encountered an S8500 with G650 CM2.0 and there is no IP Address listed for the controller. We can access it via CLAN but there is no way to get to the web-interface. (The problem we are trying to solve is correcting the Time, but also there are no MSP's, I can go shell but the Linux...

Call Manager with no DSP E1 - 32 Channels Only 8 Channels available, 9th call fails Is there a way to make the trunk group hunt only 1-8 until DSP is installed? Thanks! Toni

None of the links for IP BootTest download are working. I called Avaya Tier 3 and they have no clue what it is! ipbootest@avaya.com emails are returned Links on their website are blank... http://support.avaya.com/japple/css/japple?PAGE=Product&temp.productID=141944 Thanks, Toni

9.5 system with single CLAN, and Voice mail is integrated via CLAN. They are trying to setup IP Phones and I thought they might need a 2nd CLAN but wasn't sure if that was an absolute requirement? Thanks, Toni

I've got a 9.5 system When I try to remove a station I get an error: Identifier not assigned The station does have bridged appearances. I've tried busying the bridged appearances, tried removing them, tried busying the station I want to remove and even re-booting the PBX. Any ideas? This...

PBX 9.5 no EAS I need to setup a way for agents calling outbound to change their area code on the caller ID Display on a per-call basis. I had intended to setup a 34 button phone with call appearances to phantom stations with ISDN Public set for all the different area codes they requested, and...

I am working on a swich with errors (no maintenance support). The outbound dialing keeps going out of service, I'm able to get it back by busying the DS1 board, the signal channel and the trunk but after a few hours it craps out again. This was working for 3 months straight without error...

I've inherited a Unity system, It's giving a lot of headaches. Last night I disabled some ports that would not accept DTMF tones in the PIMG units and both of them stopped working. There was no voice and would disconnect incoming calls. It took hours to get everything working again and it's...