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does anyone happen to have a copy of this software for the Sipera SBC? John Anaya Amdocs Inc. ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5 ACSS/ACIS - SME - IP Office 8.0 APSS/APDS - Avaya UC Services Public Profile http://www.linkedin.com/pub/john-anaya/25/1b9/a9b/

Anyone try this and get this to work. CM is 7.X AACC is 7.1.3 All agents use the Avaya Agent Desktop and utilize IX Workplace as the deskphone. John Anaya Amdocs Inc. ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5 ACSS/ACIS - SME - IP Office 8.0 APSS/APDS - Avaya UC Services Public Profile...

So I have an issue. I can call a user's phone and get routed to voicemail. I can leave a voicemail I can set message options, while leaving a message The user will log in and they get a message that they have NO voicemail messages. Storage appears to be synchronized with the application...

So I have an issue. I can call a user's phone and get routed to voicemail. I can leave a voicemail I can set message options, while leaving a message The user will log in and they get a message that they have NO voicemail messages. Storage appears to be synchronized with the application...

I am trying to run traceSM on the session manager. I get in, start and select SIP traffic. When I press enter, there is nothing displayed on the screen. If I go back and select TLS Handshake it shows data. Is there something that has stopped on the Session Manager that would permit it to...

I don't know if this is possible but checking here. AACC 6.4 system is installed and working in GMT 0. There are agents all over the globe and they attach to the AACC system. Their phones are registered to the Call Server where the AACC resides, in GMT 0. We have some groups in GMT -5 that...

Is there a way to get into the Call Center database to look at information so I can write a custom report? I can user Crystal Reports, or Excel to pull the information, but wanted to know if this is possible with Cisco. John John Anaya Amdocs Inc. ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5...

Avaya CM7 using 9601 SIP phones. Calls to the phone have a distinct buzzing/static on the line. This is all phones. We also use Equinox softphones and have no issues with those. Anyone seen anything like this before? Fixed this issue? John Anaya Amdocs Inc. ACSS/ACIS - CS1000 Rls 7.5/Call...

I have a couple and am trying to get them configured. I have changed all the necessary setting in the phone, but when I get done and the phone resets I get: No Net Found No WMM APs Network says they have set my WMM settings on the SSID, but when I run a Site Survey from the phone I don't see...

Ok, if I INI the PBX I know it will re-establish, but I want to see if anyone has found a way to force connect the signaling server to the PBX. the sig server is a CPDC Server. It rebooted over the weekend and I came in this morning and found that the pbxLink is LOST. I rebooted the CPDC to...

Scenario - Caller in the US wants to call somone on thier Cell Phone in France. The call will route via the NRS to an identical system in France. Same comapny, same network. Both systems are 7.5 and both are fully patched. The US Caller dials the French Cell Phone and the call is routed over...

Anyone going to this? What are your thoughts? John Anaya Signet6 Network Sciences ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5 ACSS/ACIS - SME - IP Office 8.0 APSS/APDS - Avaya UC Services Public Profile www.linkedin.com/pub/john-anaya/25/1b9/a9b/Edit

Does anyone know if the 4.7GB 3X Type 4 Cartridge DVD-RAM Disc can used on MM 2.0? I the documentation states that you need 4.7GB 3X Type II Cartridge DVD-RAM Disc . Trying to determine the difference between Type II and Type IV.

I hope everyone has a wonderful time this Holiday Season. Be safe and see you all next year.

We have installed IP Office 8.1. Deployed all users. Now the users would like to use the Softphone. I know when they see "Video Softphone" they are gonna want this. I can set up a Video call between VPN users. I can set up a call between a VPN user and a user onsite. What I cannot do is to...

Have three IP sets that were de-registered. some type of IP Conflict. The phones were rebooted and a new DN was entered into the phone. The phone now appears on the SRG, but in Local Mode. I have gone under the "Survivable Remote Gateway" section and in the S1000 IP Terminal Details, I do...

Has anyone tried to download this lately. Everytime I download this off the ESPL and try to view the downloaded content, it keeps telling me the file is corrupted. I have tried from multiple PC's over multiple networks. It's gotta be the file. Let me know what you fine. Also when trying to...

Is there a commmand in the Avaya system that will print out the phones and their Network Information? On the Nortel, I can run "stat iset all" and it will give me the MAC address, Network IP Address and the Gateway the IP set is registered with, all on one report. Just wondering if there was...

ok, I'm stumped.... CS1000E system running CPMGS card for Co-Res SS/CS/EM System went down, hard drive failure, and replaced the hard drive. Loaded Linux OS Loaded Patches Loaded SS/CS/EM appstart restart Loaded final SP for Linux All appropriate reboots completed. When I try to register with...

CS1000E SMG side of the build out. MG1010 cabinets. This site has a Valcom paging system. Old system set up as WAT Route with Multi Zone. Built the same way in the new system, WAT Route. It works fine on the CS1000M system, but not on this system. I can trace the call and I see it...