New install. Latest 3300 and MAS software
4 sites in the same city with a 3300 at each location.
Centralized Nupoint on MAS to handle all voice mails.
Record-a-call feature only works for phones on the 3300 that is connected directly to the Nupoint/MAS. The other 3 sites it does not work.
Has...
I will be upgrading to 4.0 sp4 then to MCD 6.0 tomorrow.
As per the docs, I will assign names to the system speed calls
The system has 100 phones all with the exact same name (Call Center Phone), 3 groups of 100 agent ID's with the exact same name (Group1, Group2, Group3)
Do I need to assign...
This is my first hotel setup on a 3300.
I am networking/clustering hotels and the hotel's head office together.
They will have individual PMS's at each hotel.
Calls going to each hotel will have an option for reservations which will route to the head office call center over IP trunks.
They...
I have an install with 60 phones. They want to continue to have the ability to page over all their phones. (guess I can tell them they can upgrade to a mxe III with an e2t - but more $$$ and still limits them to a total of 64)
Has anyone found a solution for this drawback?
I did see back on...
Has anyone else been experiencing problems with bad/flaky patch cords that come out of the box of Mitel 53xx phones (those black 7 footers)
Since about the beginning of December I will get about 3-5 bad patch cords per 20 phone install. Some might work for about a week then stop working...
New Install
MCD 10.2.0.26_2
MAS 2.1.106 with Nupoint Blade 14.1.0.45
User has dynamic extension (cell phone and desk phone twinned)
User calls his direct number to retrieve voicemail messages, hears his greeting, presses star to get the 'please enter your passcode' but cannot break his...
Does anyone have a copy the Mitel TAPI driver?
I am doing a new install where they want the phones to work with their existing Maximizer 'click to dial' program that they are using with their current NEC phone system.
I have YA Lite 3.0.8 that I can install and uninstall on their PC's to get...
I installed the new MAS 2.0 with AWC 3.7... been testing/playing with the collaboration client (2.0 build 4.6.3.0) Has anyone else installed this version yet? Everything works fine except I've noticed that when you share an application then try to use the whiteboard tools the shared...
Is there a way to setup the MAS fqdn (ex .if an external user just types in mas.customerdomain.com) to go directly to the AWC user portal rather than giving the 3 options - AWC User Portal, My Unified Communications, Server Manager?
I am working on a 3300 Mxe with 9.0.0.4 software. The customer has a direct line for a department that they want to go to a different mailbox for day and night.
I have the direct line match a speed dial which is pointed at a phantom extension (500). In day mode phantom extension 500 is...
Just upgraded a MICS from 4.0 to 6.0 and a NAM from 4.04a to 4.1.
For the MICS upgrade:
- I just had to power down and swap the software feature cartridges - reused the NVRAM cartridge.(It took about 15 to 20 minutes for the phones to stop flashing.)
- All programming remained :-D
- All...
I will be upgrading an MICS to 6.0. They currently have a MICS 4.0 with a NAM 4.04a. Will the NAM still work at all or is upgrading it to 4.1 my only option.
I came across a CICS 1.0 today where the customer wanted to use the auto attendant feature. I went into F*833 and recorded the Company Greeting ,the Caller Menu, and the Business Closed Greeting. When I called in to test it, it played the Company Greeting recording then a 'System' recording...
Haven't had to do this yet...
I have a customer who wants their accountant to be able to block his caller ID. Read the manual and came up with F819 (name and number blocking).
Is there any programming that has to be done for PRI or does this feature work by default?(too easy) B-)...
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