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Small system, 16 digital phones. All phones say initializing. A reboot did nothing. What do you recommend?

We have a SV9100 CP10 with a PRI circuit with frequent trouble. Is there any monitoring capability of the circuit ? D channel status? I put a loopback plug on the PRI and the PBX sees the circuit active, so I tell the customer, it's not the PBX. But otherwise we have no visual status. We use...

I have a bcm 400 with 4 doorphones and 4 associated DOCs. Intermittently the doorphones will ring no answer when you call them from inside the house. Then they all return to normal. My expectation is the doorphones should always answer no matter what. I do not think they are all on the same...

I want to upgrade my manager to R12. I believe I am supposed to uninstall manager R11 first? I get an error when I try to uninstall. What do you recommend?

Is it possible to build an auto attendant that plays a blank greeting for 1 second and then a second greeting with an actual recording. I would like to have blank greeting to record snow / closed messages and then remotely record / delete them. This is an SL2100

I have a IP office Ip 500v2 with preferred edition with VM pro. System is on 8.1.562 Customer has a PRI circuit. System is rebooting randomly. I have some things in Monitor that might be helpful 19231131mS PRN: IP 500 V2 8.1(562702) 19231131mS PRN: OSMemPool::Allocate Out of Memory: 1832...

Everything works as desired so far. I have a Viking PA-30 and used a Bogen WMT1a and all I got was chatter out of the speaker. I switched to an old WMT1 and it worked as expected. Is my WMT1a defective? Does that jumper inside the WMT1a do anything? I tested both units on another amplifier...

I have a small restaurant where extn 106 will continue to ring, no body there. I have not seen it myself. There are no call logs in the call log. Customer says it continues to ring. I changed the cable pair but apparently it continues to happen. Any thoughts on what this could be?

I have a sx-200 icp in a hotel. there is a superset 4025 in the laundry that continues to receive reminder calls. with a softkey of 'confirm' something to that effect. the phoen will ring all day long. if you hit confirm it will stop for a little while. I found the phone was in the same cos...

Customer has Partner Messaging R7 working just fine, it will relay emails with wav file attached. I believe there is a piece of software required to make this work and customer does not know where it is resides. Potentially on the email server, is that correct? Of course they want to adjust...

Customer has analog trunks on a MICS. Currently trunks appear and ring only on a couple of phones, flash vmail answers after 2 rings. After 5pm, when office staff leaves, the owner thinks he should have the ability to direct all incoming calls to his phone with a button. Lines only appear on...

is there a way to disable voicemail to email forwarding on a DSX from the user's mailbox?

Some of my 9508s will go dark, some will not. I need them all to go dark, the Auto return is set to 60 seconds. Doesn't seem to make a difference. R11 system, essential.

If I disable the speaker for a 9508 on the extension, will that prevent the phone from receiving Paging? R11 essential edition.

I have two identical Partner R6 308 processors. Both have SOE written at the end of the part number on the sticker. One will work with a 5 slot and a 308EC, the other will turn off the 308EC every time. Doesn't make sense to me.

Customer had old IP 400 and Bogen UTI1 on a trunk port. Line appearance on all phones. Paging worked immediately. Now on 406ATM on IP 500V2A, there is a delay. I put in a short code *60 to line group 10 and dial * to get the unit to respond. We still wait about 2 seconds then see Connected on...

Customer has R11, analog trunks, in standard mode, we dial 9 for an outside line. I need a select group of extension when they dial nine to go out line pool 1, rather than line pool 0. Can/should that be done from user groups/short code? What would you recommend?

We have a Viking HA-3w newly instaled for talk back paging. The paging and talk back feature works great. This is on a trunk port. We find that we have to press a touch tone to activate paging to the speaker. What should we adjust on the trunk port to get paging to work with just a push of the...

I have a two cabinet 1100. No issues for 9 years. Today I move it. System locked up, no dial tone, phone says INITIALIZING. This is only with 1 phone attached. I disconnect the expansion cabinet, all trunks and just one phone, it does it again. I reboot and it comes back, no issue again for 5...

Customer needs loud bell to ring, system is old 8.1.85 in basic mode. If I dial the extension directly the loud bell rings. Just not on incoming calls and I am told this is a limitation of 8.1?? Can I switch them over to standard mode and expect the loud bell to ring as part of the incoming...