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Where to Start? I've been asked to be the 400 admin's backup and I'd like to start preparing myself. Any suggested sites/books/etc. ?

I have an 8410 phone that has line appearances for two other phones (exec. admin asst.) When dialing either of the exec. exts. Her phone displays DID (exec name) but only for 3 seconds. then just shows an active line and a blank screen. How do I extend the display time to cover the three...

OK I have a myriad of phone types 8410/11s, 7410s, and 7406s. Occassionaly, I'll have an issue with a phone that is clearly at the phone end. What I don't have is any sort of troubleshooting guide for the phones themselves so I can relay the problem/failure in clear language to my service...

We are looking to implement an EDI solution using Linux, Boomi and tomcat. I am concerned about attacks via FTP, HTTPS, and ports 8080/21. where are the biggest vulnerabilities

I've been charged with counting the number of analog lines coming into our campus & G3. I think this plan will get me all of the lines but wanted to bounce this one off someone to make sure all my bases are covered. 1) record all analog extensions on the G3 2) record all DID lines on G3 3) Go...

Background: We have 15 locations with Merlin systems some Legend some Magix. Some are on a maintenance agreement with the legion of doom aka (expanets) and some with the empire aka (avaya) We are working with a few local vendors to see if we remove the systems from maintenance and depot our...

I've looked through old posts and the FAQ. I want to explore changing/adding the dial by name feature on our main greeting. If I am not mistaken I would need to modify the main attendant, modify each station/subscriber, and ...is there anything else? While I'm at it: * If I have subscriber...

I have a myriad of CallMaster II, III & IVs, some of them ring with inbound calls and some don't. Certain call center functions require ringing phones while most others do not. Where is the setting for the ring? On the phone? or on the switch?

I have changed the time on my switch but not the voicemail. How do I go in and make the adjustment for daylight savings in Audix?

I just reporgrammed the night bell option on one of our Merlins. I can now 0 out and make the bell ring, but I can only pick the call from the operator's console. I programmed a ext pickup button on one phone to test and that works. Is there a better way than programming a button on every...

Anyone have the pinouts for the Merlin cable used to directly connect to the Admin port? I have one cable now, but would feel better if I had a backup.

Refresh my memory, but how do I find the extension used for paging?

We are running R5, and have a forum for "tech support". The server we just inherited from the ministry of stupidity. I'd like to create a new Category for this forum and create a sub category in another existing category. The help files were useless. Any help would be greatly...

I can change the password on an account on the switch, but how does one go about it on Audix. A user just changed the password as part of the regular password cycle, but they used something other than the corporate standard pattern, AND, now they don't remember it.

I have a remote site that cannot dial several numbers in a given exchange/area code. I've checked the ARS tables and it looks alright, although I am not 100%. I added one of the numbers to the system speed dial and the user was able to connect the call. Any suggestions? Is this the carrier...

OK, major shake up internally. People going/sent left & right. It's been a while on these. I have been asked to remove several hunt groups & trunk groups that I didn't setup. If I had to guess removing the hunt groups would involve removing all of the members, via "cha hu X", and...

Issue: Abbreviate dialing number strings started w/11. We wanted it to start with 01. Type disp sys cu(Display System parameters customer-options) check for: - abbr dial enh list set to y - A/D G/S list start at 01 set to y NOTE If you leave the A/D line set to N only the system speed dials...

I can see just about every SNMP compliant device via CIM 7, however the description on many of the devices is lacking. If memory serves correctly that is a setting/fuction of the MIB of each device. How do I change that?

We want to: * limit access by username * have blocked access with some allowed sites * track and be able to report users activities ***Oh yeah. Can't be an MS product. Linux or appliance server would fit the bill. Any suggestions?

We want to: * limit access by username * have blocked access with allowed sites * track and be able to report users activities ***Oh yeah. Can't be an MS product. Linux or appliance server would fit the bill. Any suggestions?