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I have Avaya Aura® Communication Manager Messaging. When you get someones voicemail and they press 0 it announces the number they are being transferred to. How can I turn that off and just transfer the caller? I did search here and could not find anything. Thanx S. Chupp ACIS

Does anyone have an easy to read training doc for a non technical user on how to use Avaya Modular Messaging? What about a doc that states the differences between Intuity and MM? Thanx S. Chupp ACA

I am still noving the company from Nortel to Avaya CM3.1 and the users don't now who is on Avaya and who is on Nortel. The two systems are not connected. The users are dialing the 10 digit number tieing up 2 trunk ports, and I am running full. I have 2 sites on Avaya, one in OK and one in...

This may sound silly but the company I am contracting for has 3000+ agents and they purchased 4620 (at a great price) instead of double price for a 4622 agent phone. For recording purposes they have to use the headset and the hand sets have all been removed from the phones. This causes a...

I have one 9620 and would like to upgrade to the latest software. I do not have a server to load the software on. I heard there was a way upgrade via a lan connection to a PC. Is this a true statement and if so how? Thanx S. Chupp ACA

I have over 1500 agents that need to be removed in the CMS dictionary. Is there a way to upload or bulk way to remove these names? The agents do not exist on the PBX anymore. Thanx S. Chupp ACA

We have remove 6 Polycom IP phones from one of our remote offices and installed 6 4620SW. There is a point-2-point circuit connecting the two offices. They are getting calls with no problem. The calls roll to voicemail with no problems. They can call any extension on the network with no...

How do you limit the number of consecutive logins a single login can do in CMS? Example I have a user that is logged into 22 machines at one time. I want to limit him to a max of 5 consecutive logins. Thanx S. Chupp ACA

I have something I have never heard of before. There are 10-15 phone (out of 5000+) that when you dial any internal number it automatically makes the call a priority ring. I just started managing this system and can not find the setting. Where is this configuration setup? BTW, we are...

I am working a project to remove a Nortel 81C and complete the installation of a 8720. We move a couple ATT T1's a couple weeks ago without any issues. Issue I was told by ATT and the (mad) Nortel guy that the config on the T1's were all the same. When we moved the 4 T1's last night the d...

Problem Call comes into agent; agent needs to conference in a manager; agent then needs to hang-up (after joining the two and explaining what going on) without hanging up the other two. When the agent hangs up the others are disconnected from each other. *************************** Partial fix...

Is there a way to Hide the extension from showing when you call an internal extension. I have people that are calling agents directly to avoid the VRU. I would like to hide their agent ID or extension on the display. S Chupp SW Bank of Texas

Tell me if anyone has had this issue before. Caller stuck in the que with agents available for several minutes. About every 10-12 callers go to que and never get routed to the agent. Any Ideas? This is a screen shot of the vector. Number: 120 Name: CS Loan Camp Attendant...

This group is always so full of it (information that is). I need some help with zip tones. I can't find the option where you turn on the zip tones. Can someone help me please. I have a G3Rv10 with about a 350 person call center. The CS manager would like to turn the zip tones on for one of...

Hello all I hate to admit this but I can not remove a station. I have a G3R v10 with over 3500 stations configured. We moved one person from one site to another and I cant remove his set. He had a 6416d+ with a data mode. When I try to remove the station it tells me that it is in use but I...

Does anyone know where I can get a copy of Provision software?

Does anyone know of a good product for screen pops? We are currently using a product from Spanlink (Equility) and are having several problems with it like support and the amount of different configuration files. This product was supported by Avaya until Jan 02' I have looked at the new Avaya...

I use CMS to manage my VRU agents and I am trying to determine the up time of the VRU. The VRU reports are not showing anything this information. Is there a way to determine how many hours VRU agents are logged in for a month? I have looked at agent group reports and found Staffed time but...

I am having a problem with all three of the PC Console. The operators are getting 6-8 seconds on answering a call. I have observed them at picking up the phone on the first ring yet CMS say that the call rang for 6-8 seconds before the operator could hear the first ring. This happens on every...

I am creating a drawing of all the telecom closets on our network. I am looking for some Visio stencils that have Avaya pictures and more telecom pics than what comes with Visio profesional. Can someone tell me where I can get this information or email me the stencils. Thanx S Chupp...