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We use Activity codes and reporting in our Contact Center environment. Users now complain: the time to enter an Activity Code after a disconnect of the caller is to short. We migrated to another ISDN-30 provider. Before the migration there was a tuut-tuut-tuut tone after the caller disconnected...

Hi, I've created a new ACD Queue and programmed a M3904 in that Queue. The phoneset is aquired but when the user logs in it shows ACD PRIO so it does not login to Symposium but into default ACD. I've copied the phoneset from a working (other ACD Queue) set and it is aquired so looks like the set...

Hi, I've created a linked (External data to .txt files) database and want to filter out the non nummeric and NULL values/lines. A query refers to the linked table and have set 1 Criteria to filter them. If I try the following SQL statement: SELECT [Tbl user].iUserId, [Tbl user].nvcLastName...

Hi, We're migrating to Avaya Aura 6.2 in a while and wondering how to create an install package (for distrubution to the clients) for the Agent Desktop. The instructions in the documentation (Launch AAAD, Click install) do not work since our call center agents do not have administrator rights...

Hi, Have installed Hipath Manager E V8_R4_2_0 on new laptop and try to dial out (via External ISDN-TA modem) but that fails. First I tried the RS232 port on COM1 but it seems the software only looks to COM5 and higher. So I installed a USB to RS232 cable and connected this one to the external...

Restarting the OAMCMF service on the CCMS helps here to refresh the synchronisation between the CMMS and CCT/CCMM.

Hi, I've got a question about Forced on PBX, Mobile extention; Is it possible to have call waiting activated? The wish is to switch between 2 incoming phone call on the cell phone. We've got CS1K, Rls 7, thanks. Tried CLS CWA, HTD and programmed a CWT key...

If realtime displays have run all day it looks like almost all the RAM memory is taken by the CCMA webclient. Anyone experienced possible memory leakage when using CC6 SU08 with Intenet Explorer 8?

Hi, Seems we are not generating all Call Record Details here. There are calls coming in and they seem not to end up in the OTM Billing database, looks like to little CDR's are generated by the M61c. (internal CDR are off). I think this can de resolved via adjusting: LD 17, PARM, PCDR = YES...

Hi, Have created a query wich combines serveral tables. When I run the query without a filter it shows all data correctly. When I try to filter out 'unwanted data' via Criteria I'm prompted to input 'FirstName'? I have a column [Name] which is filled via an IFF statement on Firstname and...

Hi, On 'No Answer' serveral telephones go to an ACD queue. In daytime the call is answered via an ACD agent. In nighttime the ACD goes NCFW to voicemail where the close announcement is played if the caller dialed the ACD queue. Problem is when individual phone is dialed in night time call...

Hi, I'm looking for a way to implement emercency scripting in case a VoIP connection is down or has bad connection. There are 12 x I2004 and 2 x I2050 ACD sets which are on another location. I've studied the 'EVENT HANDLER' but could not find a way to use this for this purpose in my CC6...

Hi, I'm trying to build a custom report in (O)TM Billing (TBS). Found the file to be modified: TBSGBCustrptU.mdb Does someone has a description how to build a custom report in OTM Billing?

Hi, I tried to create a check for holidays in my report (CR V12). In my main report I use the database: MainGroup.ArrivalTime [type is 'Date Time'] In another database (type is 'STRING') the holiday days are specified; HolidayHours.ID HolidayHours.HolidayDate 1 2009-04-13 2 2009-05-21 3...

Hi, As of this morning our Historical Reporting cannot be used, the webclient states for all (standard and user created) report groups: "No reports are defined for this group: Agent Performance" This error is for all acoounts (also the 'webadmin'). Seems the report database file is still...

Hi, Here we use forced calls in an ACD environment. The agent hears a BEEP when a call is presented. The BEEP is loud, can I decrease the sound? (The M1 is in control of Symposium but I don't think it's a Symposium related issue)

Hi, Is it possible (in Symposium 4.0) to implement an external transfer after a call is answered by an agent (on a skillset)? Now the agent transfers to a external number of a survey company manually (but doesn't when the conversation with the customer went badly). Can this be automated?

Does Symposium Web Client 4.5 SU2 run on a PDA or Blackberry? I think installing the SOAP-package will give some trouble hence web client will not work. Anyone experienced with this or knows an alternative? Regards,

A caller to a huntgroup hears a message "Extention is busy, one moment please" when the member in the huntgroup is on the phone. But the waiting message repeats to fast. The situation: Huntgroup with 1 member which has Forward Busy/No Answer to VM In VM Unity there is a profile for the DN and...

hi, Tried to download some documentation from Nortel but didn't succeed.... Does anyone has some info about OTM 1.0 versus OTM 2.x thanx @win