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I have a customer in another state that call-fwd's certain phones off-site to cell phones for customer service over a PRI (in and out)at Night. They receive the calls, but the Caller-ID shows up as the customers main number (BTN), not the Callers number which they want to receive. The carrier...

Does anyone have the button mapping for the 4 programmable buttons on a 3810? No Avaya documentation appears available. The buttons listed on the phone are 6/7 & 16/17.

On a new switch R-4 V7 with 3 PRI's, should all the B-channels be assigned to the same B-channel group (ie:30)? Or should they be assigned to 3 different (ie: 28,29,30), assuming all trunks assigned to Pool 70. Inbound routing by dialplan. Each PRI with separate d-channel, Not NFAS.

Will the maintenance release on the Avaya download site upgrade a Majix 2.0 to a 2.2 or will it require a forced upgrade card to accomplish that?

http://www.tek-tips.com/viewthread.cfm?qid=1295595&page=1 I am posting this from the Merlin Forum, because it will affect Definity (etc) systems and will have to be adjusted in the daylight savings rule.

I have a reconfigured Legend that is in a plant that now has a second switch UDP'd via a fiber T-1 emulation. Both sides are R-7's. The main has POTS Trunking with a PRI ETN link to side "B". The voice mail is in "B". I can call internally ext to ext from either side and voice mail answers...

I am looking for the Voicebridge part number for the VB-PC integration card in an Intuity Audix. I have been searching the web but I am not sure of the exact P/N. The Comcode from Avaya I have, but it is MD'd and is no longer available and I need to find one. I could also use the VB-PC...

I have a SCC G-3si R9.5 that has a failed modem on the processor, I can change to external modem, in maintenance, but have been unable to locate a document showing how/where to connect it and at what speed it will run. I did find a doc for connecting to an EPN, which doesn't apply to this...

http://image.exacttarget.com/members/26629/MAGIXEndofSale.pdf

We were recently requested to ship some 6408d+ (US) telsets to the UK, now we are being told the sets do not work. I am not aware of any compatibility issues with Avaya sets US v Int'l, other than the pictograms on the buttons are different. I have some French sets in the US that work fine...

Last week I realigned a MICS 6.1 that had 4 analog expansion modules in order to add 3 additional mod's. I put mod 3 and 4 in series and 5 and 6, making 16 analog on fiber port 3 and another 16 on port 4. When I restarted the system it scattered the DN and port #'s across the four modules at...

I have a new Install with a MICS 6.1, I installed a F/R locally and programmed with it. Then I was working with a provider tech on site trying to set up access thru an IP terminal server to the F/R via the serial connection. We were trying to get the serial pinout correct to the F/R using a...

What is the procedure for initalizing MM to default state, I reset the password thru the backdoor, but I lost the init instructions out of my binder. I searched FAQ and 50 or so pages, but could not find the previous post that I had printed.

Has anyone ever attempted to access the system(s) by connecting a modem to the admin port so that it could be accessed after hours without operator assistance???

I have a company with a newer 8x24 whose recept. pages parked calls to users (med facility)using a 7310 with CAP module. Problem is she cannot page using her Plantronics H-51 headset, with Nortel pigtail- no M-10, she can page using handset with no problem. If I remove the CAP, she can page with...

I have a company with a newer 8x24 whose recept. pages parked calls to users (med facility)using a 7310 with CAP module. Problem is she cannot page using her Plantronics H-51 headset, with Nortel pigtail- no M-10, she can page using handset with no problem. If I remove the CAP, she can page with...