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Hello, I have an MICS system with two digital trunk cards. One is connected to the CO and the other is connected to a ShoreTel system. I have successfully configured internal 4-digit-extension dialing between systems and incoming DID routing from the PSTN through the MICS to the ShoreTel. I...

Hello, We have successfully implemented SIP trunkinkg to Skype with a BCM50 R5.0 (latest patches). I followed Nortel's configruation guide: http://support.nortel.com/go/main.jsp?cscat=DOCDETAIL&id=1000425&poid=17141 However, we are unable to use the automated attendant for incoming calls...

I have an IP2033 phone but the DC power brick that connects to the power injector is missing. Can anyone tell me the voltage and amperage needed for a replacement adapter? Thanks

I'm seeing this error every 30 seconds or so. AUD422 00575FC5 00000407 00000003 00001448 00000001 00002409 00000000 449 NULL LD 32 conv 1448 gives me 001 10. TN 001 10 TYPE COT CDEN SD CUST 0 TRK PRI PDCA 1 PCML MU NCOS 0 RTMB 22 3 B-CHANNEL SIGNALING NITE AST NO IAPG 0 CLS UNR DIP CND...

I need to connect an ASM8+ station port to an external paging system that would normally connect to an analog trunk port. The BCM400 does not have any available analog trunks. Is there a ringdown or similar external device I can use to accomplish this? In effect this would be the same as...

Incoming DID calls for 555-2000 currently ring to DN 500 This line appears 4 times with SCR 500, 501, 502 and 503. I would like the calls to ring at this set 3 times, then transfer to three other sets, ring 3 times then end up at a meridian mail menu. What is the best practice to configure...

All of a sudden I can't connect to an Option 11 locally with serial cable or remotely with modem. It does not seem to matter which port I use. Any suggestions on how to fix this besides rebooting the switch? We have one cabinet with two fiber remotes.

With a BCM 400 4.0 is there a way I can create a hunt group and forward calls to four external numbers? I've tried call forwarding four analog extensions to four separate external numbers. This works fine when calling the DN directly but the forwarding does not work when calling the hunt group DN.

We have a Dialogic card (IVR) connected to four analog ports on an ASM 8+. Incoming calls are on PRI, the DID terminates to a hunt group. The four analog extensions are hunt group members. http://www.dialogic.com/products/tdm_boards/media_processing/D4PCI_Boards.htm Incoming calls work fine...

I need a set of routers that will do the following: - two WAN connections, ADSL and cable - VPN from 6 sites to one central site - two VPN tunnels will be active at all times cable-cable, ADSL-ADSL etc. - on failure of any WAN connection, all traffic will be changed to the second VPN tunnel...

I'm looking for a source to purchase or the software to create labels like this: Any suggestions?

Rack Solutions has some great, simple brackets used to support installation of full length rackmount servers in telco relay racks. The only problem is they seem rather expensive for what they are. Are you aware of any alternate sources for the same type of product or perhaps an alternate...

We are trying to get DND to work as follows: - you press your dnd button - incoming calls (regardless of whether through the switchboard, transfer or direct dial) will flash light on T7316E and will show on the call display, but will not ring. Call follows CFNA setting after x "rings". At the...

We've run into this situation numerous times. Customer reports typical cabling related network/computer problems. Dropped network connections, slow transfer of data, general system flakiness. We arrive on site and confirm problems. Replace patch cables, problems persist. Test horizontal...

BCM400 with 3.7 s/w. Two DSM32+ modules. All the T7316E sets are flashing like the system is starting up. IP sets and voicemail works fine. In the event logs I have the following: Event ID: 1007 "The specified image file did not contain a resource section. " Event ID: 3011 "voicemscdriver...

I have a BCM 400 ver 3.7. Recently random digital sets have been rebooting with the following error: An invalid event was received on a TCM channel. Check that all devices on the system are supported and that the wiring to the devices is correct. Event ID: 247 All the sets are T7316E. They...

I have configured ring group 002 to contain the callpilot DN. Night service has been setup to automatically start as needed. I added target line 492 to use ring group #2. The control set shows services ON at night. Calls to the DID associated with target line 492 to not route automatically to...

We have an option 11 with PRI trunking in use at the fire department. There is a need to call up to 12 people at once to notify of emergency and to confirm attendance at such. Are you aware of a way this could be configured with a list of pre-programmed numbers tied to a single button on a...

I have three offices. Each office has two internet connections. I want a hardware product that will let me configure two tunnels from the remote offices to the main office. If one connection fails it should failover to the other VPN tunnel with no disruption in service. Any suggestions for a...

What factors do you typically take into consideration when determining the amount of trunks required for a typical new office environment? (no call center) Is there a simple trunks to sets ratio that is used initially, then revised as traffic information becomes available?