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Since we now have to put up with WLM as Outlook Express isn't an option Under Windows 7, I am trying to get the message rules option to work. Here's the scenario:- User has set up 6 e-mail accounts, which appears to mean there are 6 inboxes, 6 sent boxes, 6 draft boxes etc. Tried to set a...

I've never got involved with VPNs before, so please excuse my ignorance and bear with me... I'm basically trying to check out a few things in the workshop here before I attempt setting up a VPN for a friend. I have two machines running XP Pro SP3 one on each of the following networks. One is a...

This is the scenario... Small local area network, three computers attached. Two machines are running Windows XP, the third machine is running a specialist DOS based application called XROUTER. All machines have static IP addresses in the 192.168.2.x range. When the machines are hooked up to...

Two Maxtor IDE hard drives in an XP Pro SP3 machine. All running fine until recently when tried to do an Acronis backup onto the second drive. The upshot is that running CHKDSK /R on that drive it reported 'Second NTFS boot sector is unwriteable'. Deleted partition, wiped drive, then new...

The user has a LAN-STORAGE NAS device, model ET-H3556 attached to his network. It works satisfactorily in most aspects. In XP and Vista, opening a Command Prompt and listing files on the NAS device works fine. Filenames, foldernames, dates, and sizes, etc., all show up ok. However, this...

User's Dell E520 appeared to have been fitted (from new) with two different makes of drive in the RAID1 configuration. One a Seagate, the other a Western Dig. Whilst they are the same size (320Gb) they are quoted as having different access times. The second drive has now failed, and the RAID...

I'm assuming this may be something like the Hupigon virus. User is with AOL and uses their on-line e-mail facility, rather than a client like OE etc. He tells me his machine has not been used all day, and yet at 18:30 this evening I get, amongst several other addressees, and e-mail containing...

Acer Aspire One suffered a complete hard disk drive failure. A majority of the printing on the Microsoft COA label on the bottom of this netbook has worn off, although I have managed to decipher the 25-digit product code. User tells me it's XP but doesn't know if it's Pro or Home. Other than...

User's Vista 32-bit Home Basic laptop had an Internet connection problem which was fixed. IE7 homepage set to show BBC news on-line, which all ran ok. Machine then had several MS updates including SP1 and IE8. After that, could not view on-line news, reported as Flash Player not installed...

Other than fitting a couple of these drive bays into a small server, I've no experience of them. Purely out of interest, in simple terms how does the technology work? I assume there must be some sort of buffer to eliminate the problems that one associates with connecting and disconnecting a...

Currently have two of these machines in the workshop and both exhibit the same problems. One machine came equipped with a 500Gb Seagate Barracuda (SATA) drive, although the operating system was crippled with viruses. I took a clone of the drive using Acronis True Image v11, using another...

One of my users recently discovered a large number of contacts in his address book has received unwanted e-mails from him with a virused attachment. His machine was found to have the Bck/Hupigon.AZG virus, which has subsequently been removed. Since he uses AOL's on-line e-mail facility rather...

Open Office Writer v3.2.0 Build 9483. This is a fresh install on a new machine, Dual Core CPU, 2Gb RAM, ooodles of HDD space, running XP Pro SP3, and up-to-date with security and patches, etc. User reports unable to open file after having previously opened it. It would appear that the .~lock...

User wants a new XP machine, two HDDs in a RAID-1 configuration. A simple setup is needed, nothing fancy or particularly fast, but looking for something which will pop up a warning in Windows, should one of the drives in the RAID fail. Machine will be kept running 24/7, and needs any failure...

XP Pro installation, SP3 and all updates. Installed Microsoft Virtual PC v6.0.156.6, and then installed Windows 98-SE. Everything else appears to work fine in Windows 98 apart from the 3.5" floppy disk drive. The drive works fine in XP, and reads all disks ok. I have tried opening Floppy on...

1. Network drive mapped, and eventually worked. For unexplained reason it stopped working a few hours later. Since it had failed and couldn't seemingly be reconnected, the drive was 'disconnected' in the right-click menu, but annoyingly re-appears each time the machine is rebooted even though...

XP Home SP3, 512Mb RAM 2GHz CPU, plenty of free disk space. In Safe Mode IE7 connects to the Internet just fine, but in Normal Mode get error "Internet Explorer cannot display the webpage." Installed Firefox but exactly the same problem. Can successfully ping www.google.co.uk from a command...

XP Home SP3, all patches and updates, IE7. Clicking on the Tools option either from within Explorer or from Control Panel, produces nothing other than a very quick flash of the Internet Properties box. Same happens in all User profiles, and in Safe mode. This machine runs normally in all other...

Using an Adaptec Serial ATA RAID controller 1210SA with to 80Gb Seagate drives, running XP Pro SP3 and Adaptec's Storage Manager Software. In order to see how the Storage Manager Software would show a disk failure, I deliberately "broke" the mirrored RAID by disconnecting one of the drives...

This Packard Bell machine has had a few viruses which are now out of the system. It boots up XP Home SP2 without any errors. The only hard drive in the system shows up in Device Manager, but is completely absent in Disk Management. All that shows in DM is the CD drive. Currently no errors...