Search results for query: *

Option 11 release 25.3 We have an receptionist that sits in the public lobby of our building. We share the building with other tenants. I need to restrict her phone's long distance capabilities after hours. She uses 2616 Any suggestions on how to trigger the restrictions automatically or by...

Could anyone provide some guidance on the best steps to inventory a Nortel. A complete inventory and maybe a system utilization analysis. I am taking new job and I will be supporting a Nortel Option 11 with a small ACD enviroment. (Symposium not sur ethe version) Also has a call pilot. I am...

I need to have a special message played only when the calls in queue is greater than 20. I am thinking about something like this. Only problem is the EXECUTE continue to hold kicks in after the statement no matter if the calls or 20 or not. I only want that to execute if the vs_longhold is...

We have a device that will auto answer an analog line then bridge the call into a paging system. My problem is after you hang up the analog line never disconnects it just sends reorder tone through the paging system. So anything I can do on the phone system side to make the analog line...

Anyone good at deciphering the TLOGS? I cant remember the process it has been awhile. DIS TLOG # FAULT INFORMATION LIST # 05-09-09 FRI 08:44 PAGE-001 < TEMPORARY FAILURE > FL ID CPU ACT MODE 0 2 4 6 8 10 YY-MM-DD WEK HH:MM T00001008 MPR #0...

Anyone ever try to use a headset amp to drive an overhead paging system? I have a bogen amp in an office with an f9600 remote shelf. The remote shelf has 3 digital line cards and one slt card. No room for a CO trunk card. I have done this before but for some reason I cant get this to work. I...

Could someone tell me the commands to get a count on the following in an Option 81c Number of Digital line cards in the system Number of used digital line ports Number of unused digital line ports The system uses 3905 acd phones and 3904 admin phones.

Does anyone know how to setup an ACD queue to disconnect the call?

I know the symposium license costs may vary depending on volume purchased but does anyone know a good baseline for each license that could be used in a budgeting process and what these license are for. Cost of licensing for each Switch side - I believe these are ISM license? CCS100 - What does...

If you were an IT services company looking to partner with a company to install their key systems and/or IP based phone systems which brand would you choose. Looking for something our techs will find to be a good product to install and support. All of our installs will be small to medium size...

Has anyone done any comparisions. Would you choose one over the other. If so why would you choose one over the other? Thanks for any advice you guys can offer.

How do you remove one entry in an ACD or for that matter any setup. Everytime I do an out it deletes the entire ACD DN. I just want to remove this one field (IFDN). REQ: PRT TYPE: ACD CUST: 0 ACDN:6710 .... .... .... IFDN: 7910 I just want to take the IFDN entry out. Also what LD and command...

ACD music on hold question. I have a Symposium 4.2 and Option81c with 3.0 My call center answers for several clients some of these clients have their own on hold music which plays when incoming calls go into queue. My issue however is when an incoming call terminates to an agent, for one of...

Anyone know what to do if you add a new skillset in the fat client and it doesnt show up in the public real time displays? I added a new skillset and pointed an application to it about 3 or 4 hours ago and it will not show up in the public display standard_skillset_display

I have 9 sites all connected via MPLS in North America. We have 2 data centers in the organization and a single DOMAIN. There will be around 1000 email users. The goal is to have an Exchange 2003 server in both data centers with a front end server for OWA, OMA, SMTP, etc. in each center. Total...

The following ACD queue is not forwarding to the NCFW field when the agent logs out of the queue. I suspect another phone is logged into the queue but I am not sure. Is there a way to display the active members of a queue or could this be something else all together? They said that is has worked...

Does any one know of a web interface for managing the exchange server... Adding removing accounts etc that would allow permissions on what the web user could do? Not OWA but an Active Directory or Exchange management web based interface.

Is there a way to make a private real time view available to all other users? I have created a really good real time view and all the other users need access to it and I dont want to create the same view for each of them.

Our Human resources department decided that it would be a good idea to email a large word document to everyone in the company. Since this email was sent out our mail server has been crawling. When you try to do anything on the server you might as well make your selection and prepare to wait for...

Here is the situation. DNIS 1234 calls come in and route to CDN 3044 thru the master script. CDN 3044 plays a prompt and then transfers the call to CDN 3045. CDN 3045 which offers to a skillset and then queues if no agents are available. When the prompt was included in CDN 3045 it negatively...